OpenRice is Hong Kong's most popular dining information media, we have the most comprehensive and complete database of restaurants as well as the most credible and most valuable of reviews. Our aim is to provide a platform for the food lover to share their dining experience. And that made us the representative of Hong Kong public taste reference index!

First, Our database allows visitors find your restaurant information easily. By showing your restaurant contact information, it will help to save your general query processing time. Meanwhile, OpenRice gourmet sharing also let you know more about customer's tastes, opinions and needs. We recommend restaurant owners and staff check reviews regularly so you will be able to improve the quality of restaurant service.

OpenRice is an online community where users share their opinion and exchange information. People leave comments for your restaurant, regardless it is positive or negative, means they are paying attention to your restaurant.
In other words, their reviews and comments reflect their taste and opinion. We suggest checking regularly and knowing your customers demand could help improving your restaurant in many ways.

You are welcomed to use your high number of smiley face as promotional items at your restaurant. It can be taken as a reference for employees in order to maintain the high standard. You can leave comment to reviews and thank customers for coming to show how much they are valued too!

Restaurant review is a simple and direct way for customers to tell how they feel. OpenRice suggests you should not take particular negative review too serious since each individual has unique taste and need. It is natural and understandable to be less than perfect once in a while.
OpenRice does NOT recommend you to write false review for your restaurant. Our OpenRice members can tell the reliability of a review with their experience. It is absolutely fine to be rated negative every now and then. However, if a false review has been found, it does not only affect your restaurant’s reputation, it will also lead to a customer loss. OpenRice does not normally remove reviews that have already been published. A review will only be removed if it is found inappropriate.

For quality propose, OpenRice reivews all comments and restaurant reviews before they go public. Visitors will be able to report any unsuitable review. OpenRice will then investigate and remove the review if it is inappropriate.

You can simply click ‘Leave a comment’ below any restaurant review.
OpenRice suggests you should treat all positive and negative comments the same way. You may leave a thank you note to positive comments. To negative comments, you may say how you would follow up.
Please be noted OpenRice will NOT pass any members’ information to third party.

The rankings are based on the positive and negative comments in the past 30 days, and then further adjusted by recency, user seniority and other review quality factors. It is calculated by our system. So any restaurant with high quality consistency will be able to be on the table.

OpenRice is Hong Kong's most popular dining information media, we have the most comprehensive and complete database of restaurants as well as the most credible and most valuable of review. Our aim is to provide a platform for food lover to share their dining experience which made us the representative of Hong Kong public taste reference index!

Eating and drinking is undoubted one of the most important part of life. OpenRice believes everyone has a unique taste, and we all have different standard and requirement of food. As an online community for food-lovers, we think it is a good idea for people to exchange insights and experience. To be an OpenRice member, you can enjoy for free a number of privileges:

1. Restaurant reviews will be prioritised, always be the first to post a review;
2. A personalised page of your own, where you share your experience with other users;
3. ‘My favourite restaurant’ to bookmark particular restaurant pages for you to view at a later time;
4. The privilege to join OpenRice activities such as wine tasting event, members gathering, cooking competitions, etc.;
5. Monthly eNews for all the latest trends and offers and OpenRice’s updates.

OpenRice believe every person has unique taste and everyone can be a gourmet. Therefore everyone can be an OpenRice member. And it is completely FREE!

To share a dining experience on OpenRice, you may write about your view and comments about food, service or restaurant environment. You could focus more on the practical information which most users/ customers will experience. OpenRice suggests members to write more, also to read more reviews from other members so you will understand what you expect to see. Adding photos will help explain your opinion and it makes the review less boring too!

Firstly, search the restaurant page by one of following ways:

1. Use the search tool bar on the page top, enter the restaurant name or address
   
2. Go to restaurant page in search result page
3. Click 'Write a Review'
   

OpenRice has the same rules for all restaurant reviews. To ensure reliability and trustworthiness, all reviews will be read by our editors before they go public. You will receive an email with reason if your review has been rejected. OpenRice does not normally remove reviews that have already been published. Users can report a review that is believed to be inappropriate or offensive. OpenRice will investigate and decide if it should be removed. OpenRice will remove a review include but not limited to the following:

1. The review is written by restaurant owner, staff or agency identity
2. The review is written by restaurant competitor identity
3. The review submission is benefit- driven
4. Duplicate reviews or reviews with similar content is repeatedly submitted or with different OpenRice account
5. The review is submitted by the same person more than one time under same visit.
6. The review content is insulting or provocative
7. The review content contains profanity or personal attacks
8. The review is false or misleading
9. The review or part of the review content is not original or is copied and submitted without permission from copyright holder
10. The review contains commercial promotional text, picture or link
11. The review contains self-promotional text, picture or link
12. The review contains abusive or valgar language
13. The review is not based on personal experience
14. The review has insufficient information on how food taste and look
15. The review contains relatively serious complain or other legal matters but without proper proof of evidence
16. The review is responding to a particular review/ comment
17. The review contains photos only and lacks content
18. The review contains restaurant information
19. The review contains external photo links
20. The review content contradicts with rating
21. The review content contains private and confidential material that needs to be removed

Reviews resulted in smiley face/ OK/ sad face removal and categoried as ‘non-review’ mainly due to its emphasis on restaurant itself and insufficient content on food.
Other reasons to fall into the ‘non-review’ category include:

1. Content is based on individual incident
2. Content is not food-oriented

There are many restaurant tasting events for public and OpenRice understands that our members might be one of the guests. After the members to participate in tasting events, and of course you can share your dining experience. However, please note that according to user policy, you must tick 'Tasting Event' option in the Review. Provide this information not only can make to other users to understand the activities of the special arrangements for the dining experience, but also can let other users make the analysis and judgment.
If a member is used the meal coupons or interest from restaurant for visiting the restaurant, these reviews are also required to tick 'Tasting Event' option in the Review. When we find the review deliberately concealed or failed to declare, we will handle these review with our code and such membership may be suspended.

You will need to confirm and verify your content if there was any sort of complain of legal matter, whether it is a positive or negative review. OpenrRice hopes you understand, this is not to cover any criticism nor does it have anything to do with benefit or advantage. But members need to be legal liable for the reviews that they submit. If you received an email from us, simply confirm and verify all the content is true and is your personal experience, and it does not violate any of our guideline. We will certainly put up the review.

The more details you put in your review, the greater it is worth reading. The use of special offers and vouchers may affect the dining experience. To let our member have a better understanding, we suggest you select ‘special offer’ option at the end of your review.

All OpenRice members will get a personalised page of their own (My OpenRice) and it is completely free. All your restaurant reviews, photos, comments, ‘My favourite Restaurant’ lists can be found on your page. You can also check your review status, number of review and photo submitted and how popular your page is. Your dining journal will be displayed in the form of calendar or map. ‘My OpenRice Page’ will help your friends or other OpenRice members get to know you better and exchange information.

Go to ‘My OpenRice’ after login, and check ‘Change my password’ on the left.

Click ‘Forgot Your Password’ below the Login button. Then entre your email address or user name, we will send you an email for further instructions to reset your password.

Go to ‘My OpenRice’, on the left, click ‘Edit Profile’. Choose ‘Personal Information’ on the left where you can change your email address and subscriptions preference. You will receive a verifying email after changing your email address, and then activate your new account.

You can put up a profile picture or a personal avatar on ‘My OpenRice Page’.

Profile Picture - On review, review comment, photo album etc
To change your picture, click ‘Edit Profile’ , choose ‘Personal Avatar’ on the left, then you can choose to either use your Facebook profile picture or upload your own picture. Then press confirm. Your display picture will appear on your MyOpenRice Page. To change your display picture, click ‘Edit Profile’ and choose ‘Update Display Picture’.

Personal Avatar - Shown on My OpenRice page picture
To change your picture, click ‘Edit Profile’ , choose ‘Personal Avatar’ on the left, then you can choose to either use your Facebook profile picture or upload your own picture. Then press confirm. Your display picture will appear on your MyOpenRice Page. To change your display picture, click ‘Edit Profile’ and choose ‘Update Display Picture’.

Go to the restaurant page and select 'Add Photo', follow the instruction to upload the photo and it will be posted after review.

You can always save and bookmark your favourite restaurants for you reference. Simply click ‘Add to Favourite(s)’ on a restaurant listing page (you will need to log in first).
To check the list of your favourite restaurant, simply log in then click ‘Favourite Restaurant(s)’ on top right hand corner and you will see the 20 most recent restaurants you added to the list.
Alternatively, go to ‘MyOpenRice’ and click ‘Favourite Restaurant(s) on the left (n), there you will see a more detailed list. For a clearer view and easier management, you may add restaurants to different groups too!