Neighborhood

營業中

休息中

I guess I haven’t had a bad dining experience which is so bad that I am willing to write a comment in thousands words. How they handle the guest experience gets into my nerves. Saturday night, the only time slot available was 20:30. They called me at 20:31 and asked where I was. We were literally 30 seconds away from the entrance. Never encountered something like this. Sounds like they want you to arrive once they are ready and finish ASAP so they can leave work earlier. We have reserved and pre ordered some dishes. Of course their salt baked chicken is included. It’s $980 on the menu when they sent me thru whatsapp. We have also reserved the kinki paella, 2 starters and 2 dessert. Once 4 of us were seated, the lady, probably the manager told us what dishes we had reserved which the orders were incorrect. She went to check and came back to confirm our correct order. She told us we could order some more starters as we only had 2. So we ordered burrata and short ribs, 2 more starters on top. She was also hardselling the white asparagus to us and told us that’s the last portion. She didn’t ask us once only but three times. Tried a little bit too hard on selling your last asparagus to the last table you have for the night right? Suddenly she stood between our table and a table of 2 next to us, showing a chicken cover with salt. As the host, no one explained what’s happening. Then the lady started demonstrating and explaining the ingredients to that table of 2, didn’t have any eye contacts with us at all. My friend did tell me the lady said discreetly to her, we were sharing half chicken with that table of 2. What??!! Did I ever say I reserved half chicken only? It’s not even an option on the menu?! Can anyone explain to us what’s going on? But then i saw they served a whole chicken to a family of 4 just next to us. That made me wonder, probably if they served us one whole chicken and half chicken to that table of 2, half chicken is not able to sell as we were the last table of the night. As a one michelin star restaurant serving sophisticated dishes style like this, I do expect they would change our plate courses by courses. They didn’t. They didn’t even change the cutlery we used. Not acceptable for restaurants like this. Service is awkward. Sommelier (maybe) started pouring us red wine so everyone thought our white wine was done. But you know what? After a glass of red, he then started pouring white wine to us again. Some explanation would be great if you wanted to see us would like to have some red wine with the beef? When there’s only us and a table in the private room left, at one point I was the one pouring wine for our table. No serving on any dishes at all. I was scooping the last bit of paella on the pan. The staff didn’t assist me. Instead, she said “aw yes please take the last bit so we can serve the chicken!” Wow! Excellent! Let’s talk about the dessert plating and wording. It’s the worst ever in a michelin star restaurant. Very slobby. A male staff even approached us and said “aiya the wording today is a bit ugly excuses us!” Huh? They haven’t introduced us the content and ingredients of the dishes when they serve us, not even a single dish. Service is super awkward and not up to standard at all. Understand it may not a fine dining restaurant. More like a casual one. But I cannot feel we are welcomed and warm or whatsoever. For this kind of bad service, you have to attract people to come back with your amazingly great food. Unfortunately food is not bad but nothing wow. So please tell me why I would come back and recommend this place to others? The worst is, from the beginning to the end, no one explained only half chicken is served to us and no one explained the cost as it’s not written on the menu. Whole chicken is $980 and they charged us $550 for half chicken. If you don’t charge $980/2 = $490, do you think you should explain it clearly? When I asked them in whatsapp later that night, they apologised for not telling us because they forgot to. They claimed we have reserved 2 main courses which was a bit too much if we had whole chicken. Hello? If we got too much food then why you kept persuading us to order more starters? Even hardselling the white asparagus not once but three bloody times?!!! The famous chicken was dry and you know why? Cause another half chicken which was served to our next table was served 30 mins ahead of us. Guess they placed our half in a warmer that’s why it was dry. And that’s the reason I prefer to have whole chicken. Thanks Neighbourhood! For a restaurant running like this and got a michelin star title, it’s unfair to those small restaurants that really pour their hearts and efforts to run the business. Maybe the owner Mr Lai should look after his guests better and manage his team way better. Asia best? In the same scale as Sézanne, Florilège? Higher place than Mono and Caprice? I’ll let you decide. Let me know your thoughts. 繼續閱讀

Food is good but felt really rushed having to finish the dinner (for my birthday) in 1.5 hours. And as the other comments said, the waiter kept reminding you that you need to return the table by 8.30pm several times during the meal. I kept checking the time while I was eating. 繼續閱讀

Haven’t returned in a while as previous visits weren’t exactly that impressive. So as Partner invited me here for dinner I wasn’t excited. But as always, you would be pleasantly surprised when you least expected it. I was wowed by all the starters and small plates dished out by Chef David Lai. From smoked mackerels, braised seasonal shrimps (九節蝦) with shrimp roes, deep fried fresh mackerels, white asparagus to the mains steamed mud crabs and the signature salt baked Ping Yuen chicken, everything seasonal and deliciously done. To end, the wafer thin textured mille-feuille was delightfully light and crispy. Overall, perfect execution from start to finish. Chef showcases his culinary skills and deep understanding of the interplay of seasonal ingredients in all the dishes presented. 繼續閱讀

是日朋友生日飯，一行5人打算開心聚餐，但被這間所謂的fine dining 餐廳員工盡掃雅興～首先，作為客人理解到餐廳是做生意的地方，但完全不理人客已點了多少菜，不斷的叫客點他們的today special fish (已點了5-6樣食物包括全雞一隻連飯），由起初禮貌拒絕，再不斷回來「推介」點餐，叫人著生氣。 其次，不斷的說（3次，是3次以上）說我們要8:30還檯給他們，我明白餐廳生意多，可是6點-8:30仍是我們作為享受一餐飯的時間，不斷在這個時間當中呀媽級警示要8:30還檯，其實是待客的態度嗎？ 甚至乎在8:00及8:15時叫我們2次，說要將未完成的食物打包走，記住，是8點及8:15，我們是8:30還檯 ，作為客人需要與時間競賽般做到8:30還檯，是否很離譜的服務呢？ 就算是天塌下來的美食 （何況食物質素大不如前） ，這種服務居然仍可提供出來給客人，大開眼界。 記住，我們沒有打算為難餐廳，我們在8:30還檯給她們做生意的。其次，當日一位可能是大總管的四眼呀姐女侍應特別離譜，我們說了幾次不用點她建議的魚後，然後點一份Buffalo wings , 她以反問語氣說：你地叫左隻雞又叫雞翼？ 其態度比茶餐廳的服務更差。而且聽到她在餐廳人客面前呼喝其他同事辦事，作為客人聽到也對此"fine dining" 不敢苟同。是次晚餐體驗何其恐怖😱 實屬近年少見。 繼續閱讀

First time for me to leave comment…but I have to say the service was too bad which made me wouldn’t come back any more. the lady who seems to be the manager was having poker face all the time, hard selling the seasonal dishes, and told us we need to pay if we want more bread ( bread portion so small and our friend came late , we just asked to get few more bread.) she warned us you cannot have more, otherwise you need to pay. And then kept chasing us to leave and returned the table. She is so rude and definitely disappointed all of us. It’s extremely bad experience and ruined our mood.Food is ok. Please do consider the service, it’s not catching up the standard. 繼續閱讀