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Disappointed with the service
2016-09-10 286 views
My girlfriend and I went to PizzaExpress on a relatively busy Saturday lunch. We placed the order: two pizza and waited. Waited, waited and waited some more. After 1 hr, the waitress eventually came to us saying the order had not been placed and she forgot what it was. We left as we didn't want to make a scene, hungry and disappointed.Errors can be made but they should be addressed quickly and in a transparent way.
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My girlfriend and I went to PizzaExpress on a relatively busy Saturday lunch. We placed the order: two pizza and waited. Waited, waited and waited some more. After 1 hr, the waitress eventually came to us saying the order had not been placed and she forgot what it was. We left as we didn't want to make a scene, hungry and disappointed.
Errors can be made but they should be addressed quickly and in a transparent way.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Date of Visit
2016-09-10
Waiting Time
60 Minutes (Dine In)
Spending Per Head
$140 (Lunch)