BHC (Closed)

I made a mistake on an online food delivery platform order and called at once. The girl waitress can only speak English said that the order had already packed. My helper arrived and picked up, she said that the order needed another 10 mins. I said that she mentioned the food already packed when I first called so couldn’t cancel, she corrected what she meant the food already cooked. I told her the food already passed the pick up time and I wanted to make a complaint to the shop manager. She