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Restaurant: Metropol Restaurant
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Environment and Ecology Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department have launched the "Less-Salt-and-Sugar Restaurants Scheme" ("Scheme"). Restaurants participated in the Scheme will offer less salt or sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the Scheme Labels for displaying in the premises for public identification. For details, please click here: https://www.eeb.gov.hk/food/en/committees/crss/restaurants.html
Level2
13
0
Terrible Service
2012-08-01 4755 views
The food can be tasty, albeit salty at times. Foods range in flavours and prices (I personally think they charge too much per dish).Service is convenient, but only if you can withstand the servers' slow responses and their hasty, tiresome attitudes. They most certainly did not want to work there, and my co-workers and I had to get rid of empty dishes ourselves, and find hot water to put in our teapots. The worst part of this meal was that when I tried to hand off some empty dimsum shells and a p
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The food can be tasty, albeit salty at times. Foods range in flavours and prices (I personally think they charge too much per dish).
Service is convenient, but only if you can withstand the servers' slow responses and their hasty, tiresome attitudes. They most certainly did not want to work there, and my co-workers and I had to get rid of empty dishes ourselves, and find hot water to put in our teapots.

The worst part of this meal was that when I tried to hand off some empty dimsum shells and a plate (that had some sauce on it from gai lan) to the waitress, she told me it was fine and to let go, and let go I did. Then she dropped everything and not surprisingly, most of it landed on me. I had to clean it up myself, and after I talked to their customer service manager, I didn't feel like they took me seriously. I've been to numerous restaurants like this one and sure, their attitudes (and sometimes the service) are all abysmal but I have never had a waitress spill anything on me. Never. I may not look old enough to seem as if I know what I'm talking about, but I know what customer service is, and the time that the customer service manager gave me was apparently too much to ask for. He didn't even bother offering me any services, neither did he maintain eye contact during my complaint. Naturally, I lost my appetite and my contentment after this incident and I will not hesitate to recommend other restaurant in lieu of Metropol, no matter how convenient it may be for people who work and/or live nearby.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Date of Visit
2012-08-01
Waiting Time
5 Minutes (Dine In)