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(Non-member)
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Too many mistakes, on too many occasions!
2012-01-02 15 views
We have been here many times now (at least 6 or 7), unfortunately I think we have visited for the last time. The first time visit was fantastic, the pulled pork nachos and sandwich were great as was the ambiance and server (who happened to be the American manager that is fantastic). The pulled pork had a great tangy, with just enough vinegar bbq sauce mixed through and our meal was great. After that visit everything went downhill. We ordered the same meal on previous occasions and the pulled
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We have been here many times now (at least 6 or 7), unfortunately I think we have visited for the last time. The first time visit was fantastic, the pulled pork nachos and sandwich were great as was the ambiance and server (who happened to be the American manager that is fantastic). The pulled pork had a great tangy, with just enough vinegar bbq sauce mixed through and our meal was great. After that visit everything went downhill. We ordered the same meal on previous occasions and the pulled pork now comes just with 'dry rub' aka...dry, not very flavourful pulled pork- not good. When we asked why the change I guess the former chef had left, however we could ask for the pulled pork to come the way we preferred which seemed easy enough. Unfortunately, every time since when we have asked it has come dry which makes the 'pulled pork nachos' a very unexciting, bland dish. Unless you deal with the American manager, your order is likely to come wrong almost every single time (even when ordering things normally from the menu). Don't even bother ordering from the take- away service, the food arrives warm at best and the order was wrong, even though I had actually called the restaurant themselves to double ensure they got it right. Tonight was the last straw when we ate in the restaurant, food was just average and when we ordered desert to take home (mississippi mud pie and pumpkin pie) we were told that actually the mud pie was probably not a good choice as it was too old by that point, nice to let us know but rather gross! Anyway, we switched to a key lime pie and pumpkin pie, paid the bill (after asking several times) and left. Now home thinking we were going to enjoy some desert and we find we were given the old mississippi mud pie and a key lime pie....no pumpkin pie and the pie the server particularly warned us into changing...fabulous. The restaurant was not busy so there really is no excuse when you are packing up someones order that was placed 1 minute previously to get it so wrong. The staff just pay absolutely no attention to what they are doing, what you have ordered, or around the dining room in general! Even the key lime martini I had tonight which is their concoction was wrong as it came with a salted rim instead of the graham cracker rim it should have. If you deal only with the American manager your meal is likely to be fantastic as she will make sure of it (she has stepped in on a few occasions when our orders came in wrong or just to check on the table). However if she is not there to problem solve, with the combination that the food actually is not nearly as good as it was 6 months ago, you will likely wish you had gone elsewhere for your money!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Dining Method
Dine In
Spending Per Head
$400 (Dinner)