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2012-02-28
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Archie B’s/Dining Concepts Kitchen Nightmare! Worst meal ever.Having been a big fan in the past of Archie B’s New York Deli, particularly for good value burgers, great pastrami sandwiches and the best creamiest crunchiest coleslaw in Hk ever, we had ordered delivery many times. I was happy to see Dining Concepts announcing resumption of trading on a delivery basis only.I order two burgers and their famous coleslaw for film night in, and pastrami sandwich and chopped liver for later. The whole
Having been a big fan in the past of Archie B’s New York Deli, particularly for good value burgers, great pastrami sandwiches and the best creamiest crunchiest coleslaw in Hk ever, we had ordered delivery many times. I was happy to see Dining Concepts announcing resumption of trading on a delivery basis only.
I order two burgers and their famous coleslaw for film night in, and pastrami sandwich and chopped liver for later. The whole experience was pretty grim from start to finish.
The phone operator is totally unaware of the options available regarding bread for the sandwiches. Please Dining Concept managers, give your fellow country men a little bit of training before you release them onto the public. It would make a massive difference.
Overshooting delivery times is ok, HK traffic can be a nightmare and impossible to predict, but plain lying to your customers is not acceptable. Having been told delivery was 45 mins. to one hour, I call after an hour to enquire as to where the food is. “5 minutes” is the reply” I call at 75
mins, same reply. Call again after 90 minutes and am told it has only just left the kitchen. Thank you for your honesty, not!
Almost two hours later it arrives. First out of the bag was their famous coleslaw. May I remind Dining Concepts of the definition of coleslaw, “Coleslaw, sometimes simply called slaw in some American dialects, is a salad consisting primarily of shredded raw cabbage.[1] It may also include shredded carrots, and other fruits and vegetables as well as various spices.” What appeared was clearly not coleslaw.
This was a mess of soggy lettuce with a few strips of limp carrot in a thin watery mayonnaise type sauce. Simply disgusting.
Then the burgers are unpacked. Both totally stone cold, as are the chips, and the beef patties were a jumble of almost raw meat, fat and sinew.(Plse view attached pictures) Chef had made no attempt to cook these medium rare as requested, and were inedible.
I call requesting another meal, this time cooked, edible and hot. It arrives, now way after two hours from ordering, also cold and inedible and I make the driver take away both meals, and go to a well known fast food burger joint round the corner.
For Dining Concepts to allow food like this to leave it’s kitchens is a disgrace
The Marketing Director I emailed the next day with my experience sent me a bland corporate, we don’t really gave a damn, type reply, “Your comments are noted and we have spoken to the chefs at Archie B's and appropriate action has been taken.” Thanks Gary, very professional.
Would u like a side of fries with that bland corporate reply u sent me?
An experience never ever to be repeated.
张贴