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Disappointing Service
2010-09-12 9 浏览
Earlier in the week I had made a booking for this restaurant having seen good reviews on Openrice. I was called on Friday by the restaurant asking if we could squeeze 5 people into one of those booths as they had a larger table to accomodate, I said it was fine and they said ok, we are now confirming your table. Last night I received another call from the restaurant asking if we could come at an early time as they had to accomodate a larger table at a later hour. Having a prior appointment that
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Earlier in the week I had made a booking for this restaurant having seen good reviews on Openrice. I was called on Friday by the restaurant asking if we could squeeze 5 people into one of those booths as they had a larger table to accomodate, I said it was fine and they said ok, we are now confirming your table. Last night I received another call from the restaurant asking if we could come at an early time as they had to accomodate a larger table at a later hour. Having a prior appointment that I could not get out of I advised them that I couldnt change my appointment, I was then asked if I could change the day of my dinner
. I told them no I couldnt and if they could ask other diners, I am sure that we were not the only 4 people + table booking that night. 10 minutes after this call, I was called once again by the restaurant saying that I had to change the booking to 7pm or another day. I told them to cancel the booking.

If you couldnt accomodate my booking when I booked earlier in the week, you could have advised me when I made the initial booking. What kind of message are you sending when you are obviously placing the importance of one customer's booking over another. Very disappointing
(以上食记乃用户个人意见 , 并不代表OpenRice之观点。)
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