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2009-11-11
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Occasion - Birthday dinner Table for 11 Each of us ordered main courses (a la carte), some ordered salad / soup and a bottle of white wine food was really nice, we like the soup and all our main courses (fish / steak / lamb / pasta / scallops) but their service was Incident 1: we brought with us a cake for our friends' birthday, they said (with blaming tone and black face) that they don't "allow" cake-cutting at their restaurant but since we've brought it there, they could still help us with t
Table for 11
Each of us ordered main courses (a la carte), some ordered salad / soup and a bottle of white wine
food was really nice, we like the soup and all our main courses (fish / steak / lamb / pasta / scallops)
but their service was
Incident 1: we brought with us a cake for our friends' birthday, they said (with blaming tone and black face) that they don't "allow" cake-cutting at their restaurant but since we've brought it there, they could still help us with the cake-cutting but a $80 per head service charge will be imposed (which means we have to pay $880). I don't understand this policy / ARRANGEMENT, since there's no birthday cake which we could order from the menu, how could they charge us $80 per head, we didn't bring 11 pieces of cut-cakes for the celebration, they didn't care to please their customers and were not flexible at all! And the staff told my friend that they don't encourage guests to bring their own wine to the restaurant either, as a similar corkage policy applies. they just kept on emphasizing that they don't encourage this and that… quoted from my birthday friend - we don't encourage our friends to go there!
Incident 2: we arrived at the restaurant at different times, the waiters did not come to our table and asked us what we'd like to drink, each of us gotta ask them separately for water and their responses were slow.
Incident 3: there were 11 of us, and they only gave us one small bowl of bread, not until we asked for more. How come we need to ask for water & food? Were we supposed to share 5 pieces o f bread?
Incident 4: we made reservation for 10 ppl, one more friend turned up and we asked for an extra seat, the waitress simply pulled a chair from the next table and put that at the end of our long table, we thus asked her to arrange for one more table for our friend. She then asked if we need two more seats. Oh mine! I thought I's dining at some sort of local "tea house"!
Incident 5: we decided not to have our cake-cutting session held at this restaurant, the waiter then brought the birthday cake to us and put it on the floor! I's wondering if they could serve their customers better, like put the cake on the table next to us where nobody sat there or on the small side table which was just next to our dining table! Another alternative is that they could have kept the cake at the exit (as our table was set at the far end of the restaurant and we had to walk all the way to the exit a nyways). It'd be nice if they could do that. But obviously, they didn't serve us with hearts.
Remark: there's dress code for gentlemen, no shorts, no runners / slippers / sandals (they informed me when confirming my booking, I think it'd be better if they could inform their customers when making reservation.)
张贴