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2011-05-02
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Ok, so let's begin to breakdown what happened that evening. First of all,I've been to Didier once before with a great friend a few weeks back. We had a great time, and the food was delicious especially their Duck Confit.....Unfortunately, on this night, everything went wrong! I raved about how delicious their food was at Didier to my significant other and his parents who were visiting from Europe. We were seated promptly at 7pm as expected. It was a slow night for the restaurant. We were sitting
Unfortunately, on this night, everything went wrong! I raved about how delicious their food was at Didier to my significant other and his parents who were visiting from Europe. We were seated promptly at 7pm as expected. It was a slow night for the restaurant. We were sitting outside in the patio. It was nice quiet pleasant evening. Ordered a Duck Confit, 3 Seabass dishes along with two salads : Nicoise and Warm Goat cheese with some greens. We asked for all the food to come all together, because we were hungry. We asked if there was garlic in some of the dishes, and the waitress replied, "yes, this dish does and this dish DOES NOT" (referring to the Seabass). As we trusted the waitress with her knowledge in Didier's food, we find ourselves sadly disappointed...
10 minutes after being seated outside, we had moved inside to the other part of the restaurant. Condensation from the A/C units above the restaurant started to drip onto our table! And possibly into my glass of Coca Cola. So, we ventured inside to a table right next to the patio doors. After 40MINUTES, the food was no where to be seen!!!! Bread and water was not enough for a total of 50 minutes at this point. So, we kindly asked how much longer we had to wait? The waitress in the new section checks with kitchen and replied, " it's coming, it's on the way." Another 10 minutes go by, and yet there is no food on our sad table. So, we asked again, to the waiter this time, who is very nice, but, answered, "because the food was ordered all at once, it is not ready." OK OK OK.......stop for a moment....!!!!!!!!!!!!!!!!!!!!!!!
I've worked in restaurants back in the US. I know how the show is run. What to say and how to deal with an incident here and there, to make sure a customer is satisfied and want to dine there again and again. Especially in Hong Kong, when rent is high and turnovers run rampant, the way the staff handled their mistake, questions how do they make money? After the waiter suggested we have the two salads and the Duck Confit first. We agreed in unison. So now "management" swings by our table and speaks to "me." Why direct the conversation to me? I didn't respond in any fashion, just ate my food. Management continues to "explain" the fish (Seabass dish) needs a longer cooking time, so, it's not ready. Ok, so which is it? The food is not ready because it was ordered all at once or the Seabass needed extra time, they did not have enough space, or simply the fish were FROZEN so that's why we waited for almost and hour to get them on our table?!!! Didier had a total of 17 people in the restaurant that night! They were NOT busy at all. I heard crickets outside!! Then the moment of truth arrives. Of course, we were not surprised to find all three seabass dishes were not thoroughly cooked because, they were FROZEN fish with LOADS of chopped garlic, when the waitress specifically said there were none. And management made a big mistake by charging us for 2 out of the 3 Seabass dishes!!! Only 1 Seabass dish was consumed out of hunger. My dish was how I remembered it a few weeks back, but, all I can say is "Sorry, Duck Confit, you are not good enough for my return as a guest. I'll never see you again." Sooooooooooo sad....
张贴