Being a frequent visitor to this shop, I have to say that they have some excellent selection of tea and cakes and I would love to recommend this place to everyone. However, unfortunately, I decided to give a low rating to this cafe due to the service I recently encountered.
On this particular visit, I opted for the brunch set which typically includes a cup of tea, an item from brunch menu and a scone (which can be changed to cake upon topping up some money). So, I chose to swap the scone for a cake and to my surprise, the cafe reserves the right to the choice of cakes available (which was only Roselle). The reason given was that some of the other cakes were low on stocks and they only allow the swap on those cakes with more stocks. In the end, I was stuck with a choice of cake / scone that I did not want and inevitably, I did not finish it.
While I understand from a business perspective that they would love to get rid of their inventory ASAP, however, shoving the customers with what they do not want is totally not great. I definitely hope that they would reflect on their policies and open ore choice to the customers on their brunch set.