Visited the restaurant last weekend to speak to the person in charge to hold n event for a silver wedding anniversary. First was given all the wrong information about the menu. The person in charge got in touch during the following week. A complete stuck up manager at the restaurant in charge of event management . Didn’t agree to anything I wanted as part of the change in the menu as a vegetarian. Made my wife and I wait for almost a week and despite our several reminders and chasing her up, she finally responded with the same stuck up menu and approach. I wonder when will these guys ever realize that there are gusto who will come in all sizes and budget and whether you can cater to them would depend on your restaurant policy and flexibility. We met the General Maanger who passed a sarcastic remark that no one in the industry can revert to you in 2 hours about a change in vegetarian menu. The entire ethos of their brand motto “ to ensure we give every guest a memorable time” forgot to mention it could go side ways as well that welcome to the restaurant of hell on planet earth.
One of the worst customer service experience and most incompetent staff. This is what happens when you give a restaurant like Chaiwala for a bunch of clowns to run it for you, it becomes a circus and the menu becomes a porridge.
I would not recommend anyone to even in their wildest dream to ever approach this restaurant for a party. The management simply does not seem to care and has treated us in the same manner and just left us hanging dry with our request for so long and our week before turned out to be a complete futile exercise,
What turns me off is rude people, what turns me off even more are incompetent staff on the floor of a service provider. Chaiwala lives up to its name which is a tea staller on the roadside of India where you will get zero service, the best tea for the cheapest price and the worst customer service,
This restaurant has really,lived up to its name…
One of the worst and review will keep reflecting on all major sites in all major platforms all,over the world. If you guys want to have a event ruined than contact Chaiwala even before you can host an event they will ensure it turns out to be a failure on their part and incompetency….