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2007-10-15
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Due to my frustration, I sent an email detailing our experience to Megu. On the following day, the Assistant General Manager of Megu Hong Kong called me to apologize for the bad experience we had in their restaurant and invited us back for a complimentary dinner. He explained that they have just soft opened (for less than 2 weeks) and were still trying to iron out all the wrinkles to run the restaurant smoothly. He said that they have improved their selection of food and have a new menu which th
We were slightly apprehensive but decided to give Megu a second chance. Their staff greeted us courteously when we arrived and were very polite throughout the meal. They asked if we had any preference but we left it to them to decide our dinner menu. While we waited, we glanced through the menu and found that the price of many of their dishes in their ‘new’menu (same dishes) had surprisingly increased.
They started us off with a cocktail. Upon enquiring, we were told that it was champagne and orange juice. We were then served a bowl of Eda-mame (枝豆). This was quickly followed by their signature crispy asparagus dish and a selection of 5 types of sashimi. The sashimi was much better than the ones we had the last time, both in the quality and the choice of sashimi. We had Chu-toro, Uni, Mekajiki, Akagai and Hamachi, instead of the Maguro, salmon and some other selections of sashimi we had the last time. This better selection of sashimi does come at a higher price of HK$400 (instead of HK$300 we paid 5 days ago). We didn’t mention it the last time but their hand-grated wasabi was prepared way in advance so it lost its spiciness. This time, they did it right by grating the wasabi at our table when they served the sashimi.
After we finished the above dishes (which was done in less than 30 minutes), the waiter asked if we had enough and suggested that we try their signature Australian waygu sirloin steak served on a piece of hot stone. To be fair, the sirloin steak was rather juicy. The Assistant General Manager then came back to ask if we wanted to try their sushi but we settled for an order of Japanese organic asparagus and tomato served with a dip made of salad dressing, cod fish roe and mentaiko (明太子).
Last of all, they offered dessert so we politely requested for something small as it was not our intention to take advantage of their kind gesture. To our surprise, they came singing “Happy Birthday”as they presented us with their Sweet 5 dessert platter with a candle. Although my husband’s birthday was 5 days ago, we do appreciate their sincere effort to make things right. The Assistant General Manager, the Japanese-speaking Managing Director and another gentleman then came to our table to thank us for our comments and once again apologized for our unhappy experience earlier this week. It is comforting to know that they do value their customers’feedback and do attempt to make amends.
張貼