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We were a party of three, including one friend who had just undergone dental surgery under local anaesthesia and was still experiencing numbness in her mouth. Due to this, she needed to wait at least two hours before consuming any food.When placing our order, we clearly indicated that we only wanted to order a bagel with pecan and a chocolate muffin initially, as we needed to check with our friend before ordering anything further.However, a staff member insisted, with a bad attitude, that all three of us must place our orders immediately. She was pushy and rude, even walking around us while we were eating and staring at us in a manner that made us feel extremely uncomfortable throughout our 30-minute stay.Another staff member approached us with a payment machine and demanded that we order immediately, stating that we still needed to place an order even if we had a doctor’s certificate. This was said in a rude tone, despite the fact that we had only just begun eating our muffin and bagel.This treatment was unfair, unprofessional, and completely unacceptable. Customers should never be pressured or made to feel unwelcome. The poor attitude and behavior of the staff have left us feeling disrespected and disappointed.
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以前一直有光顧NOT, 但感覺啲 staff有嚴重態度問題，自問是一個有禮貌的客人，基於銅鑼灣選擇多，所以已不常光顧。最近早上約朋友，貪其位置方便，便再次光顧。朋友想喝茶，聽不清楚有什麼種類，禮貌的問多一次有否Earl Grey, 怎知女barista 晦氣回應「咪講咗有囉」，令我們打了個凸。咖啡是自助的，茶也是，已經沒什麼service可言。Staff’s basic training 101是以禮待人（也是基本家教吧😅）。NOT的咖啡是好喝的，但給了太多機會，不必再貼錢買難受。LG2的Nodi 或Ninety’s 員工態度好好多, 不會再幫襯了。
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We were utterly disappointment at the attitude and service of the captioned premises at Lee Gardens. We ordered two Espresso Macchiato, a scone with extras and the lemon cake.The coffee served was bitter and when my partner politely asked on my behalf for a splash of milk, we were informed this was not possible. I then walked up and spoke in Cantonese to ask if I could have a little milk to soften the bitter taste, I was informed this was not their policy and they refused.We were not even offered to pay for the 1 Tablespoon of milk we were requesting. We were just declined and frowned upon.In all the 5 star hotels and properties we have visited around the world, in all the Starbucks and Pacific Coffees, where we are the highest tier members, and other similar outlets, I have never faced such awful attitude of the staff. First it was a female employee and then a male one. Also, they looked down on us.Out of principle, we are so disgusted with the service and shocked that Hysan would lease a premises to these people.We live in a world where a bit of kindness goes a long way. We visit Hysan prowpeties almost every 2 weeks. One thing we will avoid are these awful people. Really #Unkind #Unfriendly #Rude #stinkyattitude #impolite. Never again. I choose Starbucks and Pacific Coffee where over all these years, I have always been treated with dignity and kindness.
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來銅鑼灣辦事，結束后極度想飲杯凍latte食件cake補充精力。睇見網上推介，來到心情真系放鬆好多，環境好chill。叫咗Oat milk latte同Smoked Salmon bagel,latte味道系ok嘅，夠濃鬱，價錢系銅鑼灣都可以接受，個bagel食感幾好，salmon味道無功無過，勝在分量適中，好適合當下午茶來食。
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一杯熱朱古力，另一杯熱mocha，都是我喝。😂N.O.T. Specialty Coffee 比起上星期去的NINETYS Roastery服務態度好。雖然不知道是否因為我用coffee pass，職員並沒有預先問我叫甚麼名。我在OpenRice知道職員應該會先問顧客甚麼名，然後整完咖啡後，就會叫顧客的名字。而我也聽到職員叫附近的顧客的名字，我覺得這做法幾好，增添親切感，很有熟客仔的感覺。熱朱夠香濃，表面的朱古力碎也有苦味。熱mocha也不錯，咖啡和朱古力比例適中。喜歡玻璃外的竹，有些日式感覺。
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