first of all this is a chain from england not italy. using that world is misleading and degrading the standard expected, i reserve the right to take legal action related to this subject matter.
positives:
staff attentive
location reasonable
atmosphere acceptable
hygienic
negatives:
order a cesar salad side order. and it was beyond disappointment. had to pay 15 dollars extra for an HARD boiled ORGANIC egg and few slices of avocado and i was not informed with the charge. found out because i asked. the portion of avocado and egg and the way they handle it was not acceptable. worse of all there was the salad was barried under a layer of dressing and the green didn't taste fresh feels like it has been sitting around. they didn't grate any cheese on top. you call the italian??? come on! best description would be american canteen but charging italian prices. however the portion was appropriate only if you not health conscious enough to eat it.
ordered the truffel pizza. the foundation was acceptable although i reckon pizza hut does better. but the thing is: IT DIDNT TASYE ANYTHING! except a slap of tomato sauce and few bits of truffle. worse thing was costed 15 dollars to add some tiny bits of red onion and i wasn't informed. wasn't even a whole onion! paisino across the street does better in terms of price and quality. Don't invent something and call it pizza. looks like some naplese at the back made the pizza was in a rush to meet his girlfriend in chung king mansion during the rest time. There was absolutely no thought care and attention towards the pizza. tragic. you can forget roma and think dhaka.
i couldn't finish the pizza after eating the layer of dressing. so i decided to take away the other half of the pizza and i didn't even get a proper pizza box for that they simply folded up the pizza and chuck it in a tin foil box with no bag to hold it until i ask.
honestly my stomach is upset the whole afternoon after eating a layer dressing and some card board with tomato sauce. Never again! I normally don't comment but the experience was beyond disappointment and i think other people should have an understanding of what to expect for what they are paying.
do your self a favor avoid this restaurant if you want a proper pizza experience. or go to paisino across the street or nicolini if you want to feel anywhere near satisfaction.