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(非會員)
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2008-07-22 9 瀏覽
We called there to "book a table for three @20:00", 20 mins before we went for dinner on a weekend, because we have a small kid and the time was already 19:40. We arrived at 20:03 or something, the guy at the door told the waitress that a group with booking had arrived, then she came to us and say, "we have reserved a table for you, should be ready in a min." then she went inside, after awhile she came to us and say "the table may take a while as the customer is not leaving yet", but then just
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We called there to "book a table for three @20:00", 20 mins before we went for dinner on a weekend, because we have a small kid and the time was already 19:40. We arrived at 20:03 or something, the guy at the door told the waitress that a group with booking had arrived, then she came to us and say, "we have reserved a table for you, should be ready in a min." then she went inside, after awhile she came to us and say "the table may take a while as the customer is not leaving yet", but then just about 30 sec I saw a group of four customers walking out, then I thought this should be the table. But no one came to us. After some time my wife and my kid went just outside the window at the back of the restaurant and saw a vacant 4-persons table. Then again I wait for a short while and without saying anything, we ask that waitress about the status of our table, she said "sorry, the customer on that RESERVED table is not leaving yet, you will have to wait a little longer" that time was about 20:20 already, and then I said we don't need that specific table just any table for 3 will do because my kid is getting hungry. Then she said with a cunning smile "We have a two-person table, would you consider that?". And I found out that she was holding the table for a workin group of 8 persons, she claimed that they arrived earlier. But there was no time taken for the walkin customers. Obviously, they like to serve big group first whether or not you have a booking. I went furious and just left.
This falls in line with other comments that "THEY WANT TO GET YOUR MONEY ONLY", and NOT HERE TO SERVE customer! I should have read the comments before we went! Anyway I am glad that we did not stay. With that money we all deserve better service, we should vote with our feet!
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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