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Restaurant: Palace One
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, https://www.wastereduction.gov.hk/zh-hk/waste-reduction-programme/food-wise-hong-kong-campaign
Level1
2
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食物不符餐牌顯示-（黑衫）經理態度差
2020-06-23 338 views
1.落單前及落單後無出声缺貨,直至送上甜品時,客人才知無桂花糕,已經被安排轉了紫薯糕及乳酸糕。食咗一個多小時都無通知客人,亦無詢問轉款式的意向,直至到甜品時,接將糕點放於枱面就走人。客人問：“不是如套餐餐牌上寫著的桂花糕咩？”經理答：“唔係”客人問：“點解唔係？餐牌寫住㗎喎！”經理答：“轉咗俾你”我有叫你轉咩？？缺貨就直接講！或再補一句“因缺貨所以幫你轉咗,sorry"咁會否好些少？無歉意,亦無解釋,自己估呀？！乜態度呀哥仔你？學人做經理？無料到！2. 餐牌話套餐包幾罐Jolly Sandy,到落單後,問你俾幾罐jolly,你又話唔包！餐牌廢㗎？懷疑你公司已違反商品說明條例,於銷售過程中誤導顧客！！
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1.落單前及落單後無出声缺貨,直至送上甜品時,客人才知無桂花糕,已經被安排轉了紫薯糕及乳酸糕。食咗一個多小時都無通知客人,亦無詢問轉款式的意向,直至到甜品時,接將糕點放於枱面就走人。
客人問：“不是如套餐餐牌上寫著的桂花糕咩？”
經理答：“唔係”
客人問：“點解唔係？餐牌寫住㗎喎！”
經理答：“轉咗俾你”

我有叫你轉咩？？缺貨就直接講！或再補一句“因缺貨所以幫你轉咗,sorry"咁會否好些少？無歉意,亦無解釋,自己估呀？！

乜態度呀哥仔你？學人做經理？無料到！

2. 餐牌話套餐包幾罐Jolly Sandy,到落單後,問你俾幾罐jolly,你又話唔包！餐牌廢㗎？懷疑你公司已違反商品說明條例,於銷售過程中誤導顧客！！
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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經理態度差