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2019-01-31
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The word ‘horrible’ / ‘shocking’ is an understatement. The service is H.O.R.R.I.F.I.C. So my colleagues and I (12 of us) went to Wolfgang’s today to celebrate our birthday (including myself!). We were seated at a long table atthe back of the restaurant and were very excited to try their signature dishes.Once we sat down, we were only given the a la carte menu. So we asked the staff who is in round eyeglasses (male), whom I believe to be the managr, told us that given we did not pre order our lu
So my colleagues and I (12 of us) went to Wolfgang’s today to celebrate our birthday (including myself!). We were seated at a long table at
the back of the restaurant and were very excited to try their signature dishes.
Once we sat down, we were only given the a la carte menu. So we asked the staff who is in round eyeglasses (male), whom I believe to be the managr, told us that given we did not pre order our lunch set, it will take time to serve the set lunches to us.
** Evidence of horrible service #1: we were never told/advised to pre order the set lunches when we made the reservation**
Nevertheless, we still asked for the lunch set menu because we have the right to at least have a look before we make a decision.
While we were reading the menu, this male staff continued to re-iterate to us that the lunch set will take time - at least take 30 mins. [Note we all thought 30 mins is very reasonable] However, what came next is in factthe highlight of our lunch.
**Evidence of horrific service #2: quote from staff with eyeglasses – ‘this is not a Chinese restaurant, so food will take time to serve’**
Excuse me?! I beg your pardon… HOW RUDE. We did not complain 30 mins being long. We fully acknowledged your point that it WILL take time.
And what do you mean by ‘this is not a Chinese restaurant’? Are you trying to look down on us?! Well whoever is reading this note can interpretate
the implication of this statement of ‘this is not a Chinese restaurant’. Note this staff himself is a 100% HK person and speaks very well Cantonese.
Although food was great, the service was HORRIFIC.
- How can a manager with such a horrible attitude lead the team?
- And even worse, what is the selection criteria for a manager? Isn’t there a Key Performance Indicator (KPI)?
- Why are you even in the service industry when you can’t get your attitude right?
Whoever is going to Wolfgang’s, please just watch out for this staff with eyeglasses (likely to be the manager). Male, short hair, round eyeglasses, relatively tall and lanky. That’s him.
‘可怕’ 黎形容佢地嘅服務太人慈啦。 惡劣就差唔多。
今日，我同我同事（一行12人）去Wolfgang’s慶祝我地生日（包括我自己）。我們坐係餐廳後面的一張長桌旁，非常期待試佢地嘅招牌菜。
**服務的證據＃1：我地book台，無人同我地講要預訂*
我地：‘咁唔緊要啦，你俾個套餐餐牌俾我地睇下。'
當我地👀緊餐牌，佢繼續同我地再三重複需要時間準備lunch set 俾我地。
**惡劣的服務證據＃2：四眼經理： “哩到唔係酒樓，所以食物需要時間” **
你咩意思呀？！第一，我地無罵怨30分鐘很長。講真，30分鐘係好合理。咩叫“哩到唔係酒樓”。你咁講你係咪睇唔起人，覺得我地無去過類次嘅餐廳呢？！其實你有無下睇周圍。。。 台台都係2/3人位。。我地12 人， 你搞到你個大客唔開心做咩呢？！
請注意侍應本人是100％ 香港人，並且講得一口流利嘅廣東話。
雖然食物唔錯，錯就錯在服務太惡劣。有咁嘅態度嘅經理點帶領團隊呢？ 哩間餐廳選擇經理嘅條件同標準有係咪呢？無KPI嘅咩？
如果邊個下次去 wolfgang's，請留意戴眼鏡嘅侍應 - 男，短頭髮，圓形眼鏡，高但瘦。就係佢啦。
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Horrific service. Tremendously rude waiter.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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