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2018-05-19
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I had the worst dining experience ever at this restaurant.1) My friends and I reserved a table for 4 two weeks ago. It turned out that we did not make it to sit in the main hall. The staff arranged for a table for us at the far end corner of the restro. We asked the staff for moving our seats to the main hall. They refused and said that because they had to gather empty tables at the main hall to accommodate another reservation for 12/8 people at 9 pm. At the end, we observed that those emp
1) My friends and I reserved a table for 4 two weeks ago. It turned out that we did not make it to sit in the main hall. The staff arranged for a table for us at the far end corner of the restro. We asked the staff for moving our seats to the main hall. They refused and said that because they had to gather empty tables at the main hall to accommodate another reservation for 12/8 people at 9 pm. At the end, we observed that those empty table had been left empty the whole night and there were no guests dining on those table at all
2) The staff were serving three glasses of mocktail for my friends, when i just arrived at the restro and sat down. I told the staff that i did not order any drinks, and please got those drinks for my friends; the staff simply ignored what i said and put the drink right in front of me. How rude this was.
3) There were plenty of empty tables in the restro, at around 930 pm. the staff arranged around 8 people sitting at the table behind ours. The area was so crowded; and their staff asked me to stand up so that she could walk to the other end of the table of those guys just arrived and serve water.
4) After those guys settled down, the restro turned on the air conditioner right above my head. I asked the staff to turn it off. Then they sent their manager over and told me that they could not turn off the air conditioner as a matter of policy. My friends and I started to make formal complaint to her and told her that the table arrangement sucks. The female manager did not apologise at all; she was rude and stopped us from talking ; she asked us to stop complaining as there was no way to solve the problem now except that we moved to sit at the main hall.
5) The staff also took away our drinks whilst we were not finished at the main hall.
6) No one ever express apology to us ever; and after we had paid for the meal, no one , not a single staff there , say thank you to us.
7) judging from the price of the food in the restro, which supposed to be a high-end restaurant, the services are simply appalling . We would NEVER VISIT THIS RESTAURANT EVER AGAIN !!
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