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2022-09-20
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我send过投诉信佢哋嘅cs email, 同埋一切揾得到佢哋嘅官方渠道， 但系好遗憾佢地唔知道系咪当垃圾咁样都冇睇过。 所以我决定喺度公开投诉信嘅内容， 帮各位食客避开咗德福分店嘅雷。 封投诉信内容一句讲晒，我系一个劲唔钟意食蘑菇嘅人，佢个餐牌入面有误导成份，加上poor service. 唔好意思，个蛋畀我笃乱笃烂咗捞咗入去， 我承认我食咗啖先影，但系我见到嘅系，烟肉得两粒，但蘑菇一大堆， 你哋都可以寻找一下以烟肉同明太子酱为主题嘅意粉，where's the bacon？ cs覆唔覆我都冇所谓啦， 一间咁样对待客人嘅餐厅， 你食物上到嚟， 收八十几蚊都货不对版， 我问点解会咁，staff就问我：咁你想点， 系啰，我可以点呢？你系收我八十几蚊，服务费仲要收我加一㗎啦， 咁我问返你啰，点解洗钱𠮶个系我，受气𠮶个又系我？ 唔怪之得间野长期冇乜生意， 如果间野有赚不如train下d staff啦有关意粉嘅评价系偏咸，冇乜明太子嘅鲜味，冇乜烟肉味，最出系果堆菇I walked in to the Telford Tomagone restaurant yesterday. I order
cs覆唔覆我都冇所谓啦， 一间咁样对待客人嘅餐厅， 你食物上到嚟， 收八十几蚊都货不对版， 我问点解会咁，staff就问我：咁你想点， 系啰，我可以点呢？你系收我八十几蚊，服务费仲要收我加一㗎啦， 咁我问返你啰，点解洗钱𠮶个系我，受气𠮶个又系我？ 唔怪之得间野长期冇乜生意， 如果间野有赚不如train下d staff啦
有关意粉嘅评价系偏咸，冇乜明太子嘅鲜味，冇乜烟肉味，最出系果堆菇
I walked in to the Telford Tomagone restaurant yesterday. I ordered bacon mentai cream spaghetti with egg. However, the food served with a lot of mushrooms with extremely less bacon. The picture is attached below. I was so confused about the food. I thought they served the wrong spaghetti as your menu provided another type of the spaghetti called mushroom spaghetti. It is reasonable that the picture of mushroom spaghetti showed a lot of mushrooms and the picture of bacon and mentai spaghetti showed bacon and mentai cream. But why the dish I got was mentai cream spaghetti with a lot of mushrooms and extremely few bacons??????????
It is ridiculous as I hate mushrooms at all but u don't photo them, and u have never written on the menu. I question what if I got allergic to mushrooms. Are you going to take the responsibility of my live risk？
Even worse was the attitude of a male staff with black shirt. When I questioned what they served and why the spaghetti was full of mushrooms with just one or two extremely small bacon, he answered, " it is not the wrong dish. This dish is always like that."
I said,"what？？？？The food does not look like the picture. I hate mushrooms and u give me spaghetti like that but you don't even written on the menu, how can I dine ？"
He said, “So what do u want ？”and then he stared at me.
I think：what's wrong with you ? u served me spaghetti like that and u don't feel sorry for the mistakes ？？？ What do u mean of that staring？You don't even think about the solution ？？？How dare u charge me 15% service charge？？？
I attached the picture below. I got a lot of mushrooms. Can you see the bacon？
Another word , I've sent a complaint to your IG account but your staff READ it and IGNORED it!!!!! So I sent my complaint letter again to your official channel and all social media platforms until you address the problems and do improvement.
Last but not least, your staffs were always chatting and laughing in the restaurant, why don't they put more effort to improve the services？
张贴
