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2024-10-29
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我在春水堂沙田新城市广场分店的经历让我感到非常失望。在26/10下午，我和另一位客人在排队结帐时，遭遇了一位顾客插队的情况。更令人震惊的是，此店员不仅没有对此事件进行处理，还让该插队的客人优先结帐，并对我们说“等等吓”，这让我感到非常不被尊重。我曾经对春水堂的服务抱有很高的期望，但这次的经历让我质疑他们对顾客的重视程度。更糟糕的是，我在26/10发送的投诉电邮至今未收到任何回覆，这显示出品牌对顾客意见的漠视。我希望春水堂能够重视顾客的反馈，改善服务质量，并对员工进行必要的培训。否则，我将不会再光顾这家店，也不会推荐给其他人。I am very disappointed with my experience at the Chun Shui Tang branch in Sha Tin New Town Plaza. On the afternoon, while I was in line to check out with another customer, we encountered a situation where another customer cut in line.
我曾经对春水堂的服务抱有很高的期望，但这次的经历让我质疑他们对顾客的重视程度。更糟糕的是，我在26/10发送的投诉电邮至今未收到任何回覆，这显示出品牌对顾客意见的漠视。
我希望春水堂能够重视顾客的反馈，改善服务质量，并对员工进行必要的培训。否则，我将不会再光顾这家店，也不会推荐给其他人。
I am very disappointed with my experience at the Chun Shui Tang branch in Sha Tin New Town Plaza. On the afternoon, while I was in line to check out with another customer, we encountered a situation where another customer cut in line. What was even more shocking was that the staff not only failed to address this issue but also allowed the line-cutter to check out first, telling us to "wait a moment" in a dismissive tone, which made me feel very disrespected.
I had high expectations for the service for the brand, but this experience has made me question their level of commitment to customer satisfaction. To make matters worse, I have yet to receive any response to the complaint email I sent on October 26, which shows a disregard for customer feedback from the brand.
I hope that they will take customer feedback seriously, improve their service quality, and provide necessary training for their staff. Otherwise, I will not return to this store and will not recommend it to others.
张贴