味房居食屋 (已結業)

Item: 味房居食屋
Rating: 2
Author: qhkcheung

Aji Bou Izakaya

3.5

108 食记

味道

环境

服务

卫生

抵食

1230

沙田

$101-200

日本菜寿司/刺身无肉餐单酒店餐厅

qhkcheung

等级2

My husband and I came here for Valentine’s Day where they offered a special set menu. A few things went wrong throughout the night:

1. When we sat down, the manager informed us that there was a slight change to the menu. He said the grilled oyster is now changed to fresh oyster - which was fine with us. However, it turns out that dessert was completely different as well but he failed to inform us. Everyone had a chocolate cake rather than a white chocolate cheesecake.

2. Portions were small. For the sashimi course, we had one whelk to share between the two of us.

3. After our cold appetiser and sashimi course we had to wait 30-45 minutes for the next course. It turns out that everyone had to wait that long too because they were not communicating with the kitchen. I noticed other guests complaining too. In the end, the courses were randomly given out of order - which was stupid because it ended up confusing the waiters more as they don’t remember which tables had eaten which dishes. Also, guests which came after us, ate the main course before us.

4. The waiters in general just had no clue what was going on. They were all running around but nothing effective was accomplished. They constantly delivered food to the wrong table because they don’t remember the table numbers. Miso soups were given to us again even though we still had our miso soup bowls on the table. Towards the end, the staff were not using their brains anymore which was excruciating to watch. One of the staff - which appears to be the manager - was also extremely unprofessional. I overheard one of the guests complaining about the dish and he bursted out laughing. He laughed and was loud when he took the dish back to the kitchen and he was still laughing when he gave the replacement to the couple. I could tell the couple were extremely uncomfortable.

5. The food itself was subpar. One of the dishes that we waited 30 min for was the poached crab in turnip ring. Not sure how it got that name because there was certainly no turnip ring. It was extremely underwhelming with only shreds of crab sprinkled on top of a piece of tofu. They probably only used up one crab leg that night for everyone’s dish. The Angus beef was nice but very undercooked. I’m usually fine with red meat and I like my beef to be medium rare. However, the beef that night was rare.

6. The staff tried to overcharge us for our drinks. The menu clearly states that when ordering two drinks, both drinks will be half price - which is a very confusing way of just saying “buy one get one free”. When we asked for the bill, we noticed they charged us both drinks at full price. We asked about the discount and the waitress informed us that the price was already discounted. It wasn’t until I asked for the menu again, that she went back to look and what appears to “study” the menu. She then proceeded to spend 10 minutes on the cash register to issue us a new receipt with the help of another staff member that also seem unaware of the discount stated. The main problem here is that we were definitely not the first couple to ask for the bill (it was around 9:00pm by then). In fact many had already left before us and some of them did order drinks as well. Yet, the staff only became aware of this discount when we brought it up - which means they most likely overcharged the other couples for their drinks. Without the discount, the drinks were definitely not worth it, so I would be upset if I were the other guests.

Needless to say, I would not recommend anyone to spend their money here. Certainly, there are many cheaper options that will give you better food and a greater dining experience. I would give service 0 stars if I could, but the minimum is 1.