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Setted up an Open Rice account just to write a bad review for this restaurant and hoping they can improve for their own good. I haven't had such an awful dinner for so long.This was my first time visiting this restaurant since I saw the reviews on Open Rice were pretty good. We arrived at around 7PM and the Floor Manager arranged us to sit outside the restaurant area which was fine since we did not make any reservations and saw the tables inside were quite packed. I tried to order around 10 minu
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Setted up an Open Rice account just to write a bad review for this restaurant and hoping they can improve for their own good. 

I haven't had such an awful dinner for so long.


This was my first time visiting this restaurant since I saw the reviews on Open Rice were pretty good. We arrived at around 7PM and the Floor Manager arranged us to sit outside the restaurant area which was fine since we did not make any reservations and saw the tables inside were quite packed. I tried to order around 10 minutes after seated and waved to a waitress, the waitress gave us a signal that she would come over but another table of customers waved to her as well after, so she went to that table instead and forgot about us and never came back until I waved to her again! I felt really speechless about this.


So we ordered a Mike's Chicken, Spaghetti Portuguese and a Bacalhau & Cabbage. The Chicken arrived at 7:38PM which the serving time was ok because they served us fresh bread. However, we waited until 7:52PM for the Spaghetti. Then, the Cabbage never arrived until we tried to ask the Manager to follow up. The Manager didn't try to inform us about the dish. We finished up all our food and decided to cancel the order. We waited for 45 minutes for a Cabbage dish lol what a joke.
The Manager didn't even try to apologise and just said she will cancel it for us. We couldn't wait to leave the restaurant after.

In this process during the dinner I had with my companion, there were at least 4 times the waiters approached wrongly to our table and gave us the wrong food.
When the waitress came over and served the wrong plate again, she said "OH MY GOD!" and left, I actually wanted to tell her OMG too lol. My companion asked a waitress for a new napkin, as expected, she left without returning after saying Yes lol gotta ask her twice just to get a piece of napkin. 

The food tasted ok, but not really impressing compared to the price and totally not worth your money if you paid this price for any menu items and looking forward for some good or at least a standard customer service at a restaurant located at a shopping mall. 


We had expectations before arriving this restaurant and saw they had a TV playing their opening ceremony of Mike's Kitchen wishing for success. Unfortunately, when your customer service is not playing well in the game, the restaurant won't run long no matter how nice your food are. 

If you are willing to wait forever for each of your dish to arrive one by one with awful customer service, then go ahead. 


I will choose not to return to this restaurant until their service has improved or at least reached the standard of customer service. 


P.S. Decor: I didn't even have the chance to walk into the restaurant to take a look at their interior apart from observing the service of staffs because they needed you to wait for so long after you finished each dish that you have to stare at them and see if the dishes they were serving were for you or not lol. 
Other Info. : Customer service did not meet the standard, food was alright. Their orders in serving dishes were so messed up.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2018-05-01
Dining Method
Dine In
Type of Meal
Dinner