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Item: Coucou Hotpot‧Tea Break (Gala Place)
Author: Jenluk429

Coucou Hotpot‧Tea Break (Gala Place)

4.5

172 Reviews

Taste

Decor

Service

Hygiene

Value

21637

Mong Kok

$201-400

Taiwan Hot Pot

128

Terms & Details:
Restaurant:	Coucou Hotpot‧Tea Break (Gala Place)
Offer:	Dine and earn miles at this Cathay partner restaurant ! Dine at partner restaurants and earn up to HKD4 = 2 miles as a Cathay member. T&C apply.
Join the Cathay membership programme and start earning miles today!
Asia Miles can be earned on eligible transactions of up to HKD10,000. Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles. Asia Miles earned are based on the total amount spent including service charges, taxes and tips. Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining. Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.

Other Cathay Terms & Conditions apply.

Jenluk429

Level2

本人同三位朋友一共四人在4月30號星期日晚上7:15預約了打邊爐，在OpenRice訂位時知道是兩小時用餐時間，但我哋落單時點了一個大嘅菜籃，當所有餸和鍋底嚟晒，但係大菜籃仍然未到我哋再問店員，佢話廚房喺度整緊，要啲時間，結果大約1小時之後起碼8:15pm菜籃才到，大菜籃分量十足非常驚人，真係好抵食！我哋都一直食冇停過手，直到大約8:45pm我哋想再加一杯飲品嘅時候，店員話已經截單，因為我哋兩小時就快要交枱了，我哋話菜籃起碼有一半未食晒，怎麼要我哋交枱呢？現場所見仲有一半嘅座位係空置嘅，我已經問店員其實仲有空置座位點解要我哋必須兩小時交枱？況且係你們嘅食物遲了很多，所以我哋亦都食唔切，請問可唔可以再坐耐啲呢？我亦都嘗試行出店舖，見到門口只係得一兩個人喺度等候，但係當時嘅店員(唔知道係咪店長)佢反駁我話：你唔使望門口，因為仲有好多顧客訂咗枱佢哋喺等候區，所以你兩小時係要交枱嘅，態度非常惡劣，而且冇承認自己嘅過失，只係責怪喺客人身上，結果第二個店員再行嚟同我講話兩小時要交枱，我已經反映係菜籃遲咗嚟，我哋食唔切，現場仲有位，請問可唔可以寬容一啲，佢先至話可以俾多半小時我哋，之後一定要交枱我哋

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本人同三位朋友一共四人在4月30號星期日晚上7:15預約了打邊爐，在OpenRice訂位時知道是兩小時用餐時間，但我哋落單時點了一個大嘅菜籃，當所有餸和鍋底嚟晒，但係大菜籃仍然未到
我哋再問店員，佢話廚房喺度整緊，要啲時間，結果大約1小時之後起碼8:15pm菜籃才到，大菜籃分量十足非常驚人，真係好抵食！
我哋都一直食冇停過手，直到大約8:45pm我哋想再加一杯飲品嘅時候，店員話已經截單，因為我哋兩小時就快要交枱了，我哋話菜籃起碼有一半未食晒，怎麼要我哋交枱呢？現場所見仲有一半嘅座位係空置嘅，我已經問店員其實仲有空置座位點解要我哋必須兩小時交枱？況且係你們嘅食物遲了很多，所以我哋亦都食唔切，請問可唔可以再坐耐啲呢？我亦都嘗試行出店舖，見到門口只係得一兩個人喺度等候，但係當時嘅店員(唔知道係咪店長)佢反駁我話：你唔使望門口，因為仲有好多顧客訂咗枱佢哋喺等候區，所以你兩小時係要交枱嘅，態度非常惡劣，而且冇承認自己嘅過失，只係責怪喺客人身上，結果第二個店員再行嚟同我講話兩小時要交枱，我已經反映係菜籃遲咗嚟，我哋食唔切，現場仲有位，請問可唔可以寬容一啲，佢先至話可以俾多半小時我哋，之後一定要交枱
我哋9:45pm臨走嘅時候見到現場仍有空置嘅座位
作為一間精品嘅打邊爐，店舖又唔係任食，難道唔可以彈性處理嗎？要這樣對待客人嗎？同埋現場想叫店員幫忙嘅時候人手嚴重不足，根本只有一個店員要照顧幾乎大半場嘅客人，其實這樣嘅服務態度實在令人失望，以往都會推介朋友去進餐，但相信自今次以後都唔會再幫襯...