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服務態度差
2019-04-02 425 views
My wife and I ordered chicken congee but the guy ended up giving us abalone congee, which was on a totally different page of the memo that we were looking at. When we raised the question, the waiter and manager simply insisted that we ordered wrong and had us swallow the cost. While we were not happy with their attitude, after some complaining we thought we could tolerate them once.As we paid for the bill, we were shocked, the abalone congee was over 600HKD which was well above what we originall
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My wife and I ordered chicken congee but the guy ended up giving us abalone congee, which was on a totally different page of the memo that we were looking at. When we raised the question, the waiter and manager simply insisted that we ordered wrong and had us swallow the cost. While we were not happy with their attitude, after some complaining we thought we could tolerate them once.

As we paid for the bill, we were shocked, the abalone congee was over 600HKD which was well above what we originally planned to order.

The restaurant needs to do better in their service. As a starter, always confirm orders with customer, show better attitude when there’s mistakes...
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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