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Restaurant: Victoria Harbour Restaurant
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, https://www.wastereduction.gov.hk/zh-hk/waste-reduction-programme/food-wise-hong-kong-campaign
Level1
3
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没有管理的酒樓，没有素質的員工
2024-03-15 1549 views
極品酒樓，環境惡劣，員工態度極其差。門口接待處該位阿姐安排我們坐房，一入到去兩張大枱，問題係間房一陣up味，好難頂所以未坐底即時出返去要求坐大廳，該位接待阿姐仲話唔坐就唔坐唔使講咁多野，跟住換咗另一張大廳近擺餐具的枱，未坐低已經見到一些未用的餐具四散在地上，而地氈非常污糟，跟住就係樓面的服務態度令人大開眼界。首先坐底冇人開茶，示意職員交單叫野吃，望住佢地舉極手都冇人理，所有樓面阿姐都貫徹見到當見唔到政策，即刻閃開，甚至乎有位阿姐仲誇張到話要等，等咩呢？原來就係等佢去台熟客度打牙骹，執走啲籠，打完牙骹執野期間就唔知死咗去邊啦，隔咗好耐再死過黎問係咪要交單，此時張單已經交了給另一位職員了，打牙骹那位再也没有出現過，之後全程都是得幫忙收單呢位職員服務，她的服務真係搞到吃客為之一振，叫佢幫手加水，佢話要我地將個熱水壺擰開個蓋佢地就知架啦，如果唔係佢地唔知喎，乜真係咁咩？舉極手都冇人理，個熱水壺擰開蓋會有人睇到？劃咗嘅食物幾樣都話冇，冇都唔緊要，最搞野係佢唔係走過黎交代一聲，而係走到附近大大聲對住空氣話呢樣冇嗰樣冇咁樣咆哮幾次，完全冇為意佢係同我地交代緊，正午飲茶樣樣都話冇，有嘅就等成大半個鐘都
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極品酒樓，環境惡劣，員工態度極其差。

門口接待處該位阿姐安排我們坐房，一入到去兩張大枱，問題係間房一陣up味，好難頂所以未坐底即時出返去要求坐大廳，該位接待阿姐仲話唔坐就唔坐唔使講咁多野，跟住換咗另一張大廳近擺餐具的枱，未坐低已經見到一些未用的餐具四散在地上，而地氈非常污糟，跟住就係樓面的服務態度令人大開眼界。

首先坐底冇人開茶，示意職員交單叫野吃，望住佢地舉極手都冇人理，所有樓面阿姐都貫徹見到當見唔到政策，即刻閃開，甚至乎有位阿姐仲誇張到話要等，等咩呢？原來就係等佢去台熟客度打牙骹，執走啲籠，打完牙骹執野期間就唔知死咗去邊啦，隔咗好耐再死過黎問係咪要交單，此時張單已經交了給另一位職員了，打牙骹那位再也没有出現過，之後全程都是得幫忙收單呢位職員服務，她的服務真係搞到吃客為之一振，叫佢幫手加水，佢話要我地將個熱水壺擰開個蓋佢地就知架啦，如果唔係佢地唔知喎，乜真係咁咩？舉極手都冇人理，個熱水壺擰開蓋會有人睇到？劃咗嘅食物幾樣都話冇，冇都唔緊要，最搞野係佢唔係走過黎交代一聲，而係走到附近大大聲對住空氣話呢樣冇嗰樣冇咁樣咆哮幾次，完全冇為意佢係同我地交代緊，正午飲茶樣樣都話冇，有嘅就等成大半個鐘都唔黎，有其他人問啲野咁耐唔黎時，該位樓面被問完後完全冇任何回應，當時那個客人已經係話呢間野以後唔使黎，到我們都追問時該位職員去查完後話係要等起碼半小時，所以決定唔等走人，埋單時發現冇吃到嘅都計咗數，即時要求一位男經理取消。

呢間酒樓應該唔係唔够人手嘅問題，根本就係呢班員工自身素質嘅問題，唔明點解仲咁多人去幫襯，仲係度擺酒，零服務仲學人收服務費，價錢又唔係平，仲要任何時間都冇特價優惠，不知所謂，呢間衰野永遠列入黑名單。
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2024-03-09
Dining Method
Dine In
Type of Meal
Lunch