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2016-03-09
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I had high hopes for this bar. I treated 3 out of town guests to this bar. While they are use to the high quality dining and entertainment in New York and Paris, I figured the Butler would be a fabulous experience for fine cocktails. The drinks are ok. We ordered a delightful perfect Manhattan and old fashioned, other mixed drinks are average. Unfortunately, the service was what put this place below average.We were treated quite unprofessionally by the staff. one of the guest was served the old
We were treated quite unprofessionally by the staff. one of the guest was served the old fashioned with a fancy set up of the bartender explaining the various types of bitters that were in the drink, he also added that the different cities fruits in the drink allow the customer to tailor their own sweet/acidity balance. As soon as my foreign friend mixed the drink with the delicate metal spoon, the end broke off. I promptly notified our waiter for a different spoon. another older bartender showed up to notify my guest that they have to charge us $200 extra for the spoon as they import everything from Japan. all of my guests were shocked by the "extra charge" for a spoon that they have placed in an $130 drink. I have dined all over the world and had never experienced this type of service. needless to say my guests were left with not only awful impressions of this bar, but awful impression of Hong Kong service industry. In addition to the unreasonable extra charge, we spent an hour waiting for an assorted ham plate, which we followed up with our waiter twice. the waiter served us the ham plate which came with one type of ham and not what we ordered at all. The waiter apologized and served us the correct order almost 1.5 hours since our arrival.
This was an absolutely disappointing experience and has no redeemable qualities because I have had better cocktails, fine ambience and absolute great value at many better neighborhood spots.
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