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2024-05-16
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We were utterly disappointment at the attitude and service of the captioned premises at Lee Gardens. We ordered two Espresso Macchiato, a scone with extras and the lemon cake.The coffee served was bitter and when my partner politely asked on my behalf for a splash of milk, we were informed this was not possible. I then walked up and spoke in Cantonese to ask if I could have a little milk to soften the bitter taste, I was informed this was not their policy and they refused.We were not even offere
We ordered two Espresso Macchiato, a scone with extras and the lemon cake.
The coffee served was bitter and when my partner politely asked on my behalf for a splash of milk, we were informed this was not possible. I then walked up and spoke in Cantonese to ask if I could have a little milk to soften the bitter taste, I was informed this was not their policy and they refused.
We were not even offered to pay for the 1 Tablespoon of milk we were requesting. We were just declined and frowned upon.
In all the 5 star hotels and properties we have visited around the world, in all the Starbucks and Pacific Coffees, where we are the highest tier members, and other similar outlets, I have never faced such awful attitude of the staff. First it was a female employee and then a male one. Also, they looked down on us.
Out of principle, we are so disgusted with the service and shocked that Hysan would lease a premises to these people.
We live in a world where a bit of kindness goes a long way. We visit Hysan prowpeties almost every 2 weeks. One thing we will avoid are these awful people. Really #Unkind #Unfriendly #Rude #stinkyattitude #impolite.
Never again. I choose Starbucks and Pacific Coffee where over all these years, I have always been treated with dignity and kindness.
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