Video
Read full review
2010-06-11
1428 views
The restaurant provides average food and terrible service . My friend and I got a 3 people table today but it ended up one of our friends was not able to attend the lunch. When we received the bill, the manager billed us the tea surcharge for 3 people even though one of our friends did not show up. We argued with the manager about the extra tea surcharge that we had to pay for our friend who was not here today but he refused to waive it. He insisted on the payment and told us as we requested for
We argued with the manager about the extra tea surcharge that we had to pay for our friend who was not here today but he refused to waive it. He insisted on the payment and told us as we requested for the 3 people table, we had to pay the requested service charge by the restaurant no matter what happened.
We told him we would be willing to pay for the extra cost if his staff had informed us about the compulsory tea surcharge that we would have to pay at the first place (i.e. before we got the table). However, this was not the case and he turned around and forced us to pay for the requested bill. This is not about money, its about whether the restaurant is being reasonable to customers.
Given this is a restaurant in Central, the staff should have been trained to provide better services. However, the manager and staff in general were impolite and inconsiderate to customers' needs. I highly recommend all the viewers not to try this restaurant unless you want to have a dreadful experience.
Post