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2011-01-08
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I was pretty disappointed with Palki. I've always walked past the restaurant and finally decided to try it out last night. The food was alright, although HK$75 for a small bowl of butter chicken seemed overpriced to me.What made me infuriated was the service. First, our food took at least 1/2 hour to come. I could understand the wait, as after we were seated, the resturant became fully packed with people who went to watch tennis nearby. We asked them to check our order a few times, and finally,
The food was alright, although HK$75 for a small bowl of butter chicken seemed overpriced to me.
What made me infuriated was the service. First, our food took at least 1/2 hour to come. I could understand the wait, as after we were seated, the resturant became fully packed with people who went to watch tennis nearby. We asked them to check our order a few times, and finally, the waiter, with a very rushed and annoyed expression, served us with a basket of nann and a plate of steam rice. Yes, that was what we ordered, but should it come with the curry first?
Even if I could forgive the long wait for food, I couldn't forgive the abysmal attitude at the end. When the bill arrived, we noticed that a mango lassi was accidentally added to our bil. However, we had already signed the bill. So we told the waitor. Instead of cancelling the credit card receipt, he just dumped HK$30 with the bill. Yes, the mango lassi cost HK$30, but how about 10% service charge?
Althought it might only mean a few dollars, but it was an issue of proper service. How could you just expect a customer to just accept money in exchange for a bill that was wrong? There was no sorry, no explaination. Nothing. Just a bill with HK$30 extra. I told the waitor of the 10% service charge issue, and the waitor outrageous awarded me with a large 'Gosh!' and turned away without saying anything more. Excuse me? Manners?
I couldn't resist but stand up and say that it wasn't my fault for the mix up and left the restaurant immediately.
The food was just ok, the price was not worth the environment and food quality, and worse of all the service was just plain unexcusable. It wasn't even a case of a customer being overdemanding.
Never going back again.
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