58
18
11
Level1
2
0
Despicable customer service
2019-05-22 2284 views
We were given two hours upon booking which is fine and acceptable. BUT not when we explicitly told our server at first order that when our items come, if we like it, we would order again....and not only did one item not come till 20 mins before 9pm which is when we were already reminded repeatedly (not once) our table was up at 9pm, but the servers were rude, defensive, unapologetic. As we were trying to explain that we knew it was almost 9 but their food just came, they still had to rush and re
Read full review
We were given two hours upon booking which is fine and acceptable. BUT not when we explicitly told our server at first order that when our items come, if we like it, we would order again....and not only did one item not come till 20 mins before 9pm which is when we were already reminded repeatedly (not once) our table was up at 9pm, but the servers were rude, defensive, unapologetic. As we were trying to explain that we knew it was almost 9 but their food just came, they still had to rush and remind us that it was almost 9pm. Who rushes your customers like that and even if you do, you don’t expect them to gobble up their food close to the time you expect them to leave when you only served them close to the time you want them to. One of the servers even told one of us to calm down 😠. What kind of service is that? AND there was no personal service or apology from any manager and no remorse on our bill.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
  • Recommend
    Recommended
  • Report
Post
DETAILED RATING
Decor
Service
Hygiene
Dining Method
Dine In
Recommended Dishes
  • 雞皮