9
4
3
Level3
82
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Disappointing and hapless service
2015-11-22 1673 views
From the outside all good. A beautiful roaster adorns the front window and the interior is well laid out. I ordered a latte to drink in but they give me a takeaway instead. They did replace the drink quickly, but it was disappointing not to be asked whether I wanted to dine in or take away. I then enquired about beans to takeaway, given they had Yirgacheffe in the counter. But no. They didn't have those to sell. There were a range of others but no prices and when I enquired I didn't really get v
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From the outside all good. A beautiful roaster adorns the front window and the interior is well laid out. I ordered a latte to drink in but they give me a takeaway instead. They did replace the drink quickly, but it was disappointing not to be asked whether I wanted to dine in or take away. I then enquired about beans to takeaway, given they had Yirgacheffe in the counter. But no. They didn't have those to sell. There were a range of others but no prices and when I enquired I didn't really get very far. A genuine lack of interest in what the customer is asking for. 


The latte was slightly bitter and needed sugar to bring it to life. 

As a final point, it would have been nice to have the drink sent to the table. But they rely on you to collect from the counter. A small thing, but one that makes a difference when you're paying $42 a pop. 

In the crowded market here you need to get the basics right and unfortunately this place did not.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Taste
    Decor
    Service
    Hygiene
    Value
    Date of Visit
    2015-11-22
    Dining Method
    Dine In
    Spending Per Head
    $50