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2019-09-11
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First comment on Openrice...never bother to write comments on restaurants but the experience in VEA last week really triggered me to do so...Went there for anniversary dinner with our daughter and we deliberately checked with the restaurant if they allow kid when making reservation. However, upon arrival, the manager immediately told us that there is a child policy not to allow any children below 8. We were eventually arranged a sofa area and we have been trying to keep our daughter to be as qui
Went there for anniversary dinner with our daughter and we deliberately checked with the restaurant if they allow kid when making reservation. However, upon arrival, the manager immediately told us that there is a child policy not to allow any children below 8. We were eventually arranged a sofa area and we have been trying to keep our daughter to be as quiet as possible. Occasionally she walked out to the public area accompanied by my husband but was asked by the manager to go to the back door area. We sent our feedback to the group and found that they have recently changed their child policy and they argue that they did this because of other guests..what a great customer service?! We are not expecting fine dining restaurant to be kids-friendly. If we were told we cannot bring kids, we would definitely not bring our daughter with us. However, since she was already there and she was a guest of the restaurant too! Being asked to go to the back door is definitely not acceptable. Honestly the restaurant itself is very crowded and you could listen to other table’s conversation clearly as well. I doubt if this is a good environment for fine dining.
About the food, have seen a lot of nice photos and comments of the food and restaurant plus looking at the price tag,i have high expectation on this dining experience. However, overall its not very impressive. May be they have changed the menu recently so the food doenst look as nice as before. There are many dishes but the ingredients are not those very expensive one. Sea cucumber is probably the best dish of the night (i heard its their signature dish) and the rest are fair. There are different presentations for each dish and the portion is not big. Overall, i dont think it worths so much for this kind of service, food and environment. You can get better food and service in Michelin star restaurants in hotel with this price. Will not go back again and do not recommend (which i dont think they care anyway....)
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