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2009-05-31
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Saw the article on the current issue of 飲食男女 and wanted to give this restaurant a try. When we got there, there were a lot of people waiting outside the restaurant. We were invited to go inside after waiting for around 15 minutes. I thought to myself, this wasn't too bad on a Sunday at 13:50. But after I got inside, I immediately knew that the waiting was not because this restaurant was really popular (like 九記 on Gough Street), but it was because the terrible management inside the restaurant
We were really disappointed after we got in. There were only two waitors and they were both really inexperienced. It's not easy to work in a 茶餐廳 and both of them obviously lack the speed and accuracy. They were slow, inefficient and inexperienced. There were around 10 tables in the restaurant with only two inexperienced waitors!! They were held responsible for taking orders, delivering utensils, food & drinks, cleaning up the tables after people are done with their food, take care of the bills, managing the queue outside the restaurants, inviting people/directing them inside when tables are ready and to handle "take away" orders. This is WAY too much work for two inexperienced waitors. It would be a lot better if they can hire one more experienced person (at least on the weekend) to speed up the time people spent waiting both outside/inside the restaurant. In turn, they can increase the turnover rate and do more business.
Most of the waiting were not necessary:
1) we had to queue to get in - 15 mins;
2) we had to wait to get the menu and fork/spoons- 2 min;
3) we had to wait for the waitors to come to take our orders - 8 mins;
4) we had to wait a long time for the food as orders were messed up - 15 to 20 mins
As a result, customers had to spend at least 45 minutes in the restaurant to finish their food. Come on! This is not fine dining, it's fast food and it's 茶餐廳 style. If these customers were dinning in 澳洲牛奶公司 (I named them becoz the food which was served in these two restaurants were very simliar), customers would be full and ready to go in less than half of the time.
Food was ok but the wait was really terrible so I am not going to go again.
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