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Restaurant: Champ Kitchen
Offer: Dine and earn miles at this Cathay partner restaurant !
Dine at partner restaurants and earn up to HKD4 = 2 miles as a Cathay member. T&C apply.
Terms & Details:
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.
Other Cathay Terms & Conditions apply.
Level1
1
0
Disappointing Service
2023-06-25 1390 views
I frequented this place quite a bit in the past and their service is generally ok. Today however, it was very disappointing.I ordered a Champ lunch menu for 4. after I ordered they took the menu away. they then started to proceed with bringing out the food. When they brought the 2nd course we had a feeling they were giving us the wrong menu. after checking with the server, they were indeed serving us the wrong menu.It so happened that the person who took our order and the person who entered our
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I frequented this place quite a bit in the past and their service is generally ok. Today however, it was very disappointing.

I ordered a Champ lunch menu for 4. after I ordered they took the menu away.

they then started to proceed with bringing out the food. When they brought the 2nd course we had a feeling they were giving us the wrong menu. after checking with the server, they were indeed serving us the wrong menu.

It so happened that the person who took our order and the person who entered our order in their system were different. they had messed up the order.

Rather than apologizing for their error they insisted that we made a mistake. and as we had eaten the first course we needed to pay the ala carte price. what's worse they made a passing comment that we intentionally ate the first course knowing that we were being served the wrong menu 😡

I will definitely not be returning to this restaurant again.

(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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