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2024-07-09
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My first time writing review for restaurant despite using Openrice for years, I just think no way I’m not sharing the recent visit to Birdie. Been to Birdie atleast once in two months for years, it had always been great - for food and services. But ever since the staff and chef have changed to locals (used to be Japanese chef and non local servers), it has deteriorated significantly, especially on service (aka the male manager with glasses I believe). It was 34 degree out and we were all sweatin
It was 34 degree out and we were all sweating when we got to restaurant and requested to turn up ac a bit, he replied right away “it’s already on max” with a sarcastic tone and smile, I had been here for years this is not max for sure.
Then we asked for cold water and he went “oh only purchased water will be cold, the free tap water is not cold”. Serving iced water is common sense for jap resto and under such weather right…
Lastly when we wanted to check the bill, the lady brought receipt and machine over and suddenly dropped the machine and ran away… we were like what?
I can see why Birdie used to be packed and busy for lunch and dinner now only 1/3 of the place is occupied. It’s not customers giving up on you, it’s you (servers) giving up on customer.
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