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Extremely rude service!!
2019-10-20 3073 views
I went to Fuel at the Landmark shop for a coffee with a friend of mine. I go there from time to time and the service has always been decent. However, I was there that time, I received the rudest service I have ever received in Hong Kong. When it was my turn to order, I asked for a café Mocha in Cantonese (the person at the counter looked like a local) but then he looked at me with an extremely snobbish face and replied to me in English and said "What? What do you want?" (instead of something lik
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I went to Fuel at the Landmark shop for a coffee with a friend of mine. I go there from time to time and the service has always been decent. However, I was there that time, I received the rudest service I have ever received in Hong Kong. When it was my turn to order, I asked for a café Mocha in Cantonese (the person at the counter looked like a local) but then he looked at me with an extremely snobbish face and replied to me in English and said "What? What do you want?" (instead of something like “May I take your order”) I was like really shocked - he just seemed really rude. So I said I want a Café Mocha please. And he said with a very sarcastic voice: “Oh you mean you want a Café Moooocha??” (with a smirk on his face). As if he was making fun of my pronunciation. So then the next customer who comes in who is a foreign lady, the guy treats her with a big smile and says things like: “Yes, sure certainly…blablabla”. Just because I am Asian, I believe I should be treated the same way as other customers. I think it’s extremely snobbish and pretentious to make fun of a person’s English when they order a cup of coffee. I feel extremely disappointed because this never happened before but I really feel that the service level at Fuel is deteriorating quickly.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Decor
    Service
    Hygiene
    Date of Visit
    2019-10-18
    Dining Method
    Dine In