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It was my last lunch in HK on my Chinese New Year trip with my father and it was the most unpleasant experience during our 10 days trip in Hong Kong, Shenzhen & Macau. We reached the restaurant about 1145am and we were the second customer in the restaurant. We ordered four dim sum dishes first to see how the servings and quality so as to determine we should order more. My policy is not to waste calories on lousy food. So we were patient as it was Chinese New Year period and chefs probably just g
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It was my last lunch in HK on my Chinese New Year trip with my father and it was the most unpleasant experience during our 10 days trip in Hong Kong, Shenzhen & Macau.

We reached the restaurant about 1145am and we were the second customer in the restaurant. We ordered four dim sum dishes first to see how the servings and quality so as to determine we should order more. My policy is not to waste calories on lousy food. So we were patient as it was Chinese New Year period and chefs probably just got back to work. Till 1215pm, none of the dishes arrived, the first table had 1 or 2 dishes on table. By then the third table arrived and must be a regular client as they congratulated on their new born son. By 1225pm, even third table was being served some dishes who sat right next to us.

I can't help but protest as I mentioned to the waiters that I am rushing for a flight after 20mins wait. Once they started to serve the later table I was really annoyed as they obviously skipped our order. Even BBQ pork that we ordered wasn't out. The waiter then ask if I would like to be served my red bean dessert first!! Dessert before my BBQ pork and other dim sums were out of question. I asked for the reasons why my order took so long and all they did was apologies profusely. That to me was CHINA's standard and this trip of mine the Chinese standard were impressive.

The food at Fook Lum Moon was acceptable, BBQ pork was of standard. However, it is the total experience that let me down. My dad who is always a quiet person was also annoyed. Of course we did not have time to order anymore food since the 4 dishes took so long. We only rushed to the airport and ended our trip with this "memorable" experience.

This restaurant was highly recommended by a Hong Konger friend of mine who is known as a huge tipper in restaurants so I believe he must received excellent service like the third table.

Would I want to give them a big tip and return to this restaurant? Definitely no, there are way many restaurants in HK that I know I would be respected even if I am not their regular.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2011-02-10
Waiting Time
45 Minutes (Dine In)
Type of Meal
Lunch