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Good food, Horrible service
2022-04-07 310 views
The food is good, but the service is horrible. The whole team made me feel like a child need to be told to behave. First, I made a mistake on the booking time (my bad) so I contacted the restaurant to explain and to see if I can delay the booking for one hour from lunch time into afternoon to give me enough time to travel. The answer is “ Any adjustments or cancellations within 24 hours of the reservation will have forfeit any payment made. ” Did not want to lose the 800hkd re-payment, I had to
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The food is good, but the service is horrible. The whole team made me feel like a child need to be told to behave. First, I made a mistake on the booking time (my bad) so I contacted the restaurant to explain and to see if I can delay the booking for one hour from lunch time into afternoon to give me enough time to travel. The answer is “ Any adjustments or cancellations within 24 hours of the reservation will have forfeit any payment made. ” Did not want to lose the 800hkd re-payment, I had to rush to the restaurant with the promise to give back the table on time. Next, I was told that I won’t be able to choose the menu. Ok fine. Next, during the meal, my husband left some soup in a small cup from the previous course. He was asked if he still wanted it. He said yes. Then I was astonished to hear the waitress said:” pls drink it then and I’ll take it away” . Never had I been to any fine dining restaurant in the world made me feel like I am in a strict boarding school, get constantly checked and corrected by the instructors. It was just a extremely unpleasant experience which ruined the whole meal. Will not go back again.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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