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2018-09-22
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I had a booking at 9:00 thru app, when we arrived the staff wasn't aware of our booking and we needed to wait while they setup a table for us, not a big deal. While we waited they poured us 2 welcome drinks which is a nice touch. I must say the food was good but my complaints are all about the service.We were seated and not offered menus. I waited to see how long it would take them to bring me a menu but after waiting 10 minutes I decided I was too hungry to wait any longer and had to ask them t
Napkins... all other diners had them but, like the menus, I had to ask the staff to get them for us. This really makes me wonder if the staff knows how to set up a table for the next set of guests or if everyone has to chase the staff down to get basic things like menus and napkins.
Speaking of table setup, when we arrived to our table there was a small basket with a DIRTY napkin in it. I was very confused what this was for until I saw the staff coming around to offer more bread sticks to guests. When they got to my table, like everything else in this experience, I had to ask them for a fresh basket and not some dirty leftovers from the previous diners. To add to this, I saw another table seated after us who was almost immediately brought a fresh basket of bread sticks so I can't believe that the staff who set the table didn't even bother to take away the dirty bread basket and then they failed to followup with bringing us the bread.
Food:
~Steak tartar was tasty and a good sized portion but was better after adding a bit of salt. Would also be good to be given more than 2 small pieces of bread to eat it with.
~Green salad with buffalo mozzarella was good.
~The Big Italian burger was tasty and very well seasoned.
~USDA Rib-eye was flavorful but came with no salt. I ordered the steak medium and it arrived on the rare side of medium-rare. This is fine because I will eat a rare-ish steak but it wasn't what I asked for.
~Traditional tiramisu - only complaint: it wasn't big enough hahaha.
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