泰Grill (天晉匯)

Thai Grill (PopWalk)
Open Now
187
6
6
Level1
4
0
Got the Thai Green Curry Chicken, spicy which is fine, but curry flavour was very minimal at best, chicken was cut so small and overcooked to shit and greasy as hell. The kicker is when I told the girl that the chicken was overcooked, and this was after I finished and was paying, she had no interest in wanting to know more, just looked at me with no expression as if to say “what do you want me to do about it…” That part might be worse than the chicken itself. A business with staff that don’t giv
Got the Thai Green Curry Chicken, spicy which is fine, but curry flavour was very minimal at best, chicken was cut so small and overcooked to shit and greasy as hell. The kicker is when I told the girl that the chicken was overcooked, and this was after I finished and was paying, she had no interest in wanting to know more, just looked at me with no expression as if to say “what do you want me to do about it…” That part might be worse than the chicken itself. A business with staff that don’t give two shits about quality of food or feedback from customers is not one that I would visit again. How they got 60+ likes here is beyond me.
Thai  Green  Curry  Chicken
$68
4 views
0 likes
0 comments
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
hkroberto Dear Ray,

Thank you for taking the time to share your feedback about your experience in Thai Grill. I apologize for the disappointment you encountered with the dish and the lack of attentiveness from our staff.

We strive to provide our customers with high-quality Thai food and excellent service, so it's disheartening to learn that we fell short in meeting your expectations. Your concerns regarding the overcooked chicken and service quality have been duly noted, and I assure you that we take them seriously.

Once again, I apologize for the inconvenience caused, and I appreciate you bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a memorable dining experience. Please feel free to whatsapp me via #9505 6937 for further arrangement. Thanks.

Sincerely,
Robert Chan
Restaurant Owner
2023-08-19
Reply
PressRay Thanks Robert. It's a people's game. We recently visited another Thai place in PopWalk 2. Despite an issue, they handled it with grace, even offering a free dish. Their warmth will make us return. A smile and understanding speaks volumes in HK.
2023-08-21
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2023-08-14
Dining Method
Dine In
Type of Meal
Lunch