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2024-11-29
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Food is great. Nice pho. Nice bun. But awful dining experience.From the moment I placed my order, everything went wrong. I tried to order 3-4 times, but all the staff ignored me. It was 9 o'clock, and the last order was at 9:30. Everyone seemed rushed to wrap up for the night.I had been working all day and missed my lunch, so I rushed here for a quick bite and was absolutely starving. If you're not welcoming guests at 9 o'clock, why set the last order at 9:30?Eventually, I managed to place my or
Food is great. Nice pho. Nice bun. But awful dining experience.
From the moment I placed my order, everything went wrong. I tried to order 3-4 times, but all the staff ignored me. It was 9 o'clock, and the last order was at 9:30. Everyone seemed rushed to wrap up for the night.
I had been working all day and missed my lunch, so I rushed here for a quick bite and was absolutely starving. If you're not welcoming guests at 9 o'clock, why set the last order at 9:30?
Eventually, I managed to place my order. But then, 30 minutes went by without a single waiter checking on me. I overheard a waitress telling her colleague that they had missed my order.
A long day of work, 30 mins of waiting and this is what happens?
Finally, a waitress came to tell me that they had missed my order and that I needed to reorder.
WHAT?
Not until I raised my word did someone promised me for a dinner. And BANG my dish was ready under a minute. Turns out they could cook the meal within a minute but NAH they just happened to miss out my order and wasted 30 mins.
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The manager apologized and said I didn’t need to pay for my meal, as if I was complaining just to get a free dinner. I insisted on paying for my meal as I never grumble for a free dinner. I told the waitress again that I wanted to pay, but she ignored me once more.
Another 10 minutes passed without anyone handling my bill. After repeatedly asking for assistance, I finally got someone’s attention.
So, I waited 30 minutes for a missing order and then another 10 minutes for my bill. WHAT’S WRONG WITH YOU GUYS? Are you all just relaxing for a Friday night?
If you’re not ready to serve, just close the door and enjoy your Friday night. If you want to earn and have a good time afterward, then just do your job and enjoy your night after your shift.
This was an awful dining experience—totally unacceptable. I've been a fan of Co Thanh for years, but tonight I am totally disappointed.
To be honest, the food was great; I have to admit that. But I won’t be returning again. A big NO for the awful service.
The manager was trying her best to manage the situation, but no one can handle a group of lazy staff with poor manners.
Shame on Co Thanh. It’s such a shame that they’re dragged by awful service despite the great food.
A BIG NO.
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