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2015-06-03
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This place is an absolute disaster.I consider myself a very generous person, one that tips waiters/waitresses generously even when my service isn't that good, since everyone has their good days and bad. The one waiter that actually tried to help me, he deserved the big fat tip I gave. He was good.My girlfriend and I went to GOLD for our 2 year anniversary and it was truly disappointing. From the reviews we had high expectations and we were promptly greeted and seated. We ordered the beef and sca
I consider myself a very generous person, one that tips waiters/waitresses generously even when my service isn't that good, since everyone has their good days and bad. The one waiter that actually tried to help me, he deserved the big fat tip I gave. He was good.
My girlfriend and I went to GOLD for our 2 year anniversary and it was truly disappointing. From the reviews we had high expectations and we were promptly greeted and seated. We ordered the beef and scallop carpaccio appetizers, two glasses of wine, and the shrimp pasta for my girlfriend whilst I picked the 10oz rib eye rare.
The waiter was helpful, our appetizers and wine came quickly and was delicious. Then everything started to fall apart. After the appetizer service, we notice for the first time the floor manager walking by, and he immediately passes us without ever asking how our dinner is to flirt with the girls on the next table. The music takes a turn from bad to worse as most of the tracks are ranting about *fucking bitches* and *killing n*ggers* (actual lyrics that we heard) when I'm trying to enjoy a romantic night out, this isn't a club. Later on the floor manager goes out to the balcony with the girls for moments up to 30 minutes long to continue his flirting. Great job providing service to some clients but not others. Not once did he come to our table to check how our dinner was until it went even further downhill.
Pretty much everyone knows that a rib eye steak already packs lots of flavor, and all it needs is not to be overworked so that it could retain its taste. This place did exactly the opposite. Lots of show at the sacrifice of taste. The entrees had arrived, and my 700 dollar steak, that I ordered rare came back completely well-done, cut into ribbons, and was drowning in very salty teriyaki sauce. The quality of the steak was nothing close to a ribeye and closer to a strip. The steak had no marbling whatsoever and was lacking the eye of fat that sits between the muscle groups which is the defining quality of a good rib eye. It was extremely chewy and grainy from being a poor quality steak and overcooked, and very salty for being drowned in sauce. Even the arugula salad on the side, which is supposed to act as a nice, crisp, refreshing taste to contrast the mat was heavily salted. I'm not trying to be particularly picky, but even McDonald's tastes better.
My girlfriend's shrimp pasta came as well. The shrimp were damn near perfect, but the pasta and sauce tasted closer to microwave dinner. It was overcooked instead of al-dente, making it lose some of it's texture, and the sauce had a slight tinge of canned tomatoes.
I calmly explained to my waiter when he came by (the one I tipped) that my steak was not alright, and he very politely took the plate telling me a new one would be prepared. I told him I was on my anniversary and he asked the manager if he could bring us two glasses of champagne as an apology.
The second steak came back. This time, it wasn't cut to ribbons, and there was no more sauce to be seen! Horray! Or so I thought. The black grill marks were very deep and charred, which reminded me of a Pittsburgh rare (Black and Blue), I grabbed my knife and cut it straight through the center. The steak was still well-done instead rare. I picked my fork up with the bit of steak and showed it to the waiter. I told him to get the manager.
Finally the floor manager appears out from the balcony. By this point I am infuriated and just want to eat a dinner that's reasonably acceptable. I ask to see the floor manage who has now been goofing off from his job for an hour to flirt. I tell him exactly what has transpired and he offers me a third steak.
This time the chef comes out along with the manager. Still the steak is over grilled in a Pittsburgh style that produces a charred taste (despite no mention of this), its about a medium on the rarity. I'm tired, so I don't bother anymore, and I take two bites before settling the bill. The chef tries to correct me and says that what he cooked was blue rare. Congratulations on cooking a medium steak when I asked for rare and attempting to correct my terminology like an asshole.
I tip the waiter and commend his excellent service. I tell him how truly disappointed I am at the ignorance of the management and the arrogance of the head chef and leave.
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