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Horrible service
2017-09-20 2073 views
It was a horrible experience to have our get-together brunch with kids from a few families. The food was only so- so and we were charged for over $500 per pax (with only finger-size prawns in salad dressing and mussels in the seafood station)..... Well, the service was really the highlight of the day, we had our booking from 11:30am to 1:30pm and have confirmed with the restaurant for more than 3 times (indeed a 2-hour brunch is relatively short for kids already but the story hasn't ended), and
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It was a horrible experience to have our get-together brunch with kids from a few families. The food was only so- so and we were charged for over $500 per pax (with only finger-size prawns in salad dressing and mussels in the seafood station)..... Well, the service was really the highlight of the day, we had our booking from 11:30am to 1:30pm and have confirmed with the restaurant for more than 3 times (indeed a 2-hour brunch is relatively short for kids already but the story hasn't ended), and then at 1255pm, the bill had arrived, we paid and thought we could stay till 1:30pm according to the booking made. However from 1:10pm onward, there were no more drinks served and long faces were seen from all the waitresses when we went out to get food, and we were suddenly told that the booking is till 1pm only and the guests for the next session have already arrived.... Yes, we were kicked out..... In addition, extra pastas ordered from the kids menu were not finished so we asked them to pack them (tried to be environmentally friendly), and what we got was being told very rudely that they don't usually do that and ....$#@*&$^ so we left the restaurant eventually at 1:20pm. 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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    DETAILED RATING
    Taste
    Decor
    Service
    Hygiene
    Value
    Date of Visit
    2017-09-17
    Dining Method
    Dine In
    Spending Per Head
    $500 (Lunch)