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Humiliating Service
2022-10-31 2279 views
We are loyal regular customer at Telford Kowloon Bay Branch for more than 10 years doing weekly Sunday yum cha.  It is also our customs to order dozens of turnip cakes from the restaurant every Chinese New Year for gifting to our relatives and friends.  Unfortunately, this incident occurred yesterday immensely disappointed my family and I. We arrived early at the restaurant ahead of our booking time at around 11:00 a.m., and my mother asked the receptionist to see if we could able to get a table
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We are loyal regular customer at Telford Kowloon Bay Branch for more than 10 years doing weekly Sunday yum cha.  It is also our customs to order dozens of turnip cakes from the restaurant every Chinese New Year for gifting to our relatives and friends.  Unfortunately, this incident occurred yesterday immensely disappointed my family and I. We arrived early at the restaurant ahead of our booking time at around 11:00 a.m., and my mother asked the receptionist to see if we could able to get a table next to the window. The receptionist told us the tables were fully booked yesterday, and hence my mother checked if we could reserve in advance for the coming week or the week after the next. Out of our surprise, the receptionist said those tables next to the window were never meant for “people like us”, whatever that means. When we enquired further what she meant, she just repeatedly said those tables were not for us. We tried to talk to the  manager when seated trying to seek further explanation as to the restaurant’s protocol for reserving table next to window. However, our effort was in vain. We will never visit the restaurant again! 
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2022-10-30
Dining Method
Dine In
Spending Per Head
$200 (Lunch)