A Tavola Bar & Grill (Closed)

Item: A Tavola Bar & Grill
Rating: 3
Author: Kennycheung0617

4.5

611 Reviews

Taste

Decor

Service

Hygiene

Value

16532

Tseung Kwan O

$201-400

Italian Seafood BBQ Pizza Steak House

549

Kennycheung0617

Level1

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To be honest, food here are quite good quality. But this review is mainly written for the services provided.
1. Set Lunch (available from Monday to Friday 11am-3pm) Buy 3 Get 1 Free offer is only available for FOUR persons seated but the restaurant did not mention to consumer before the order made (I went with parents, three people in total). This totally violates the Trade Description Ordinance (TDO) under HK policy. The TDO prohibits specified unfair trade practices deployed by traders against consumers, including false trade descriptions of goods and services, forgery of trademarks or the false application of trademarks, misleading omissions, aggressive commercial practices, bait advertising, bait-and-switch and wrongly accepting payment.
2. The lunch set menu mentioned "Add On" for starters. It usually means some extra thing to add on for the set. According to the waiter, he means if you enjoyed the "add on" and you won't be allowed to have the set soup/ salad. From my view or general understanding, this is sort of upgrade instead of extra add on. These wordings are also not match with "choose any 1 " for dessert part, which shall be "add on dessert" as well.
At the end, we were trying to advise nicely the confusuion and suggest the ways for better menu presentation. The staff said you could have asked earlier before making decision.

NOT RECOMMEND ANYONE TO GO AGAIN.

總括而言，午市套餐買3送1，條款細則無標明，影響消費者決定，屬違犯商品說明條例；餐牌文字極度混淆不清，有待改善；服務態度，不要有任何期待。