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2010-12-21
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This was the second time that I went to this restaurant. In my first experience, i found the food of good quality and therefore I went there again with my husband. However, I had a very bad experience this time and this will make me decide NOT to visit this restaurant again.We ordered the set lunch wihch included the soup, main course, drink and dessert. When the waiter delivered the soup to our table, the waiter was so careless that he dropped the plate and poured the soup to my husband's bod
We ordered the set lunch wihch included the soup, main course, drink and dessert. When the waiter delivered the soup to our table, the waiter was so careless that he dropped the plate and poured the soup to my husband's body. My husband's shirt, pants and jacket got wet. My husband was very angry (and I think any other persons will be angry too under this situation) and he asked for the manager. The manager did apologise, but he was saying things like "what can we do? we don't have extra shirt for you, maybe you can send the clothes for cleaning and we pay for that...." My husband responded that this would be very inconvenient as we need to bring back the receipt ....Finally, he agreed that he could give us a free lunch as compensation. We then sat there, continued our lunch with dissatisfaction. And I continued to spot the oily stains on my husband shirt, gave him wet tissues to clean up........the whole lunch was so boring as we had nothing to talk about except this unfortunate event!!
Finally we had finished our meal and decided to leave. At the moment when we were about to leave, the manager suddenly said to my husband that he would only waive my husband's set lunch but not mine! that means he was asking me to pay for my part!! My god....this made me extremely angry. I immediately told him that I was very dissatisifed with his service. This is a mid-tier restaurant which charges $238 for lunch which is not cheap at all. Although they are not hotel standard restaurants, I don't expect that their service and their attitudes can be that bad!! We did not enjoy the lunch at all, but they didn't think that they had done sth wrong. They think that it is a very big compensation for giving us a free lunch!! He never thinks about the inconveninec that he gave us. That my husband needed to wear that oily stained shirt the whole day, needed to send the clothes for drying cleaning.....etc.
The service that this restaurant delivered was extremely lousy. They won't improve as they have a restaurant manager who has this kind of attitude!! We wil definately not visit this restaurant again.
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