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2011-04-02
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A couple of friends of ours had visited Gold previously for drinks and were decently impressed by the decor and the fact that Harlan was actually in person at the restaurant. Therefore, we decided to celebrate one of our friend's birthdays at this place.FOOD:We had ordered a number of dishes to share among the table. The food came incredibly slow or never came at all. Overall the food was a huge disappoint, and especially with a burger costing $200+, and steaks at nearly $600, this place deliver
FOOD:
We had ordered a number of dishes to share among the table. The food came incredibly slow or never came at all. Overall the food was a huge disappoint, and especially with a burger costing $200+, and steaks at nearly $600, this place delivered pitiful value for money. Some of the items we had are listed in more detail below:
Burger was a complete letdown: The patty was much smaller than the bun (roughly the size of a child's palm) and not especially thick. The taste was par, but nothing special and a tad too dry.
Rib-eye steaks were cooked to the right level as requested, and had decent flavour, however, the cut was very tough and chewy with numerous tendons running through the steak.
Ravioli was lacking character especially given it was made of Wagyu beef. Was very average, but poor considering the price.
Lobster linguine had a full half-lobster and claw and had fairly good flavour although the lobster seemed more like an afterthought added to the pasta after the fact. The pasta itself was thick and had good flavour.
Seafood linguine were over-peppered and under-flavoured with very little detectable trace of garlic.
SERVICE:
We were utterly disapponted with the service, which was lacking and at times inexistent. When escalated to the assistant manager, Eric, he was smugg, arrogant and could not care less - he later offered us a discount of 5HKD per head (yes, that's right, 5HKD) off of a $660HKD per head bill: this gesture was a complete insult to everyone at the table, but he didn't seem to care.
To start - we arrived at 8:30 with a party of 12 and were provided only 2 menus. We had to ask three times for additional menus before any action was taken. After ordering, we had requested twice for extra bread twice and eventually gave up as it never came. We had to wait for nearly an hour for our food to arrive to find that they had forgotten 2 of our dishes. Upon inquiring on the missing dishes, we were told they were coming in 5 minutes. After 15 minutes, they still haven't arrived, so we decided to wait no longer and cancelled them. As we had mentioned it was our friend's birthday, they had prepared a small cake (the size of my palm) for the birthday girl - we later found that the birthday cake which we assumed was complimentary was in fact on our bill. We made it known to the waiter of our poor dining experience so far and the waiter responded to say that they were very busy (a fairly invalid response for a restaurant charging the prices that they were).
BOTTOM LINE:
Shame on you Harlan Goldstein, and shame on your entire staff for even claiming your restaurant to be anything more than an over-priced, under-whelming, and soul-less dining experience sure to leave your customers hot-headed as to why they were unfortunate enough to even have stumbled upon this godforsaken establishment. To all potential diners: AVOID THIS RESTAURANT AT ALL COSTS.
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