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Mr Chan
2018-06-17 287 views
I’m a tourist on holiday and was recommended this restaurant by a friend. However, without a doubt, this has been my worst dining experience in Hong Kong thus far. My parents and I arrived at the restaurant at 12.15, early and excited. However, we did not receive our food until 1 o’clock – a long 45-minute wait; the slowness of the service was greatly disappointing. The member of staff, who looked like the manager, explained to us that this lateness was normal, that some days people would normal
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I’m a tourist on holiday and was recommended this restaurant by a friend. However, without a doubt, this has been my worst dining experience in Hong Kong thus far. My parents and I arrived at the restaurant at 12.15, early and excited. However, we did not receive our food until 1 o’clock – a long 45-minute wait; the slowness of the service was greatly disappointing. The member of staff, who looked like the manager, explained to us that this lateness was normal, that some days people would normally take a few hours before being served. This was a blatant excuse as a family who arrived after us finished all their food before we were even served, and the restaurant wasn’t particularly busy. Even so, I’d be surprised why anyone would go to a restaurant where food would only appear ‘a few hours’ after ordering. I found the service frustrating, and even laughable, especially after it was confirmed to us by another staff that our order was only registered at 12.50. In addition, I am personally outraged by the attitude of the staff. The lack of respect shown by the lack of apologies to my parents when they complained is not only insulting, but, unacceptable. We left the restaurant disappointed, my parents’ upset expressions clearly visible. A restaurant that doesn’t acknowledge its mistakes deserves no praise. If I could give service a minus score, I would not hesitate.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2018-06-11
Waiting Time
45 Minutes (Dine In)
Spending Per Head
$150 (Lunch)