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2018-10-10
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The food court has six restaurants' food on offer, but don't go looking for each restaurant's individual booth. There are two ordering points, one at each end of the food court. You order either at the cashier's counter or through the touch-screen system, both next to each other.I tried the touch screen first. I chose the bottom left set meal "H05" (Mushroom cheeseburger) for $88, including salad, potato wedges and drink (though most of the drinks cost an extra $3-$10).Then it went into the sub-
I tried the touch screen first.
I chose the bottom left set meal "H05" (Mushroom cheeseburger) for $88, including salad, potato wedges and drink (though most of the drinks cost an extra $3-$10).
Then it went into the sub-choices
Never mind that they can't spell "American" correctly. But, for the fries, the only choice is "spicy fries". This contradicts the menu hanging by the cashiers'. Then I chose my drink - hot water with lemon. No extra charge. Then i clicked "confirm". Nothing happened. Not only with my touch screen, but the other two touch screens next to me that two other patrons were ordering from! No choice, we had to join the queue and order directly with the cashier.
Then I looked at the menu options hanging on the wall
Never mind that the fries are called "seasoned" and not "spicy", the bigger shock is that my mushroom burger is now "H02" for $85!! Does that mean that someone using the touch-screen to order "H02" (Bacon and Egg burger) and then goes to the cashiers' and simply orders "H02" without looking will end up with a Mushroom Cheeseburger?!Finally, order paid for at 12:56pm. Now to Pick Up Zone "A" to wait for my order.
The food is cooked for all six restaurants in another location, and is then wheeled in to the pick up zone inside a secured cart. After a 15-minute wait (and watching around 50 rice / noodle / non-Hipster meals served in the meantime), my order finally arrived, together with two other Hipster orders.My order was correct, and looked appealing ... except for the sliver of what I thought was a worm sitting alone on my tray.
Beef burger with cheese, sweet onion and mushroom
$85
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The beef was tender, the bun didn't collapse into pieces which is often the case with many burger joints. The portion of mushrooms, however, wasn't generous. The potato wedges ... were cold. No point eating them if they're not hot.
I can't directly fault Hipster since the process of getting the food to the customer goes through a 3rd party. But, until they find a way to keep the food hot all the way from the kitchen to when the customer receives it, I can't highly recommend Hipster.
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